Experience

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  Highnet internet

  Aug 2001 - Jul 2002

  It administrator for cable internet provider

   Managing a team in charge of developing technical solutions for our clients Developing and maintaining installation and configuration procedures Repairing and recovering hardware or software failures.  Maintaining system standards  Building and maintaining vendor relationships  Managing the purchase of hardware and software products Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes Reviewing system and application logs, and verifying completion of scheduled jobs  Identifying any possible intrusions Managing the purchasing of all software, hardware and other IT supplies Following up with clients to ensure satisfaction Show less

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  Standard chartered bank

  Nov 2002 - Dec 2004

  Direct sales agent for standard chartered bank

   Working with Sales Manager to identify potential markets in Beirut and the region  Deploying plans to increase direct sales’ group performance in coordination with the sales director  Submitting quotes to customers and negotiate contracts Selling credit cards, personal loans, car loans Expanding the bank’s portfolio Working with all personnel and external contacts to satisfy clients and achieve company goals

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  Acolase sarl

  Dec 2004 - Jan 2007

  Procurement officer (hospitals and clinics’ consumables)

   Managing end to end supply chain process for medical devices and medical equipment Ensuring compliance of medical consumables to quality control, storage and distribution Providing technical advice and guidance about importation process, sourcing information and review large orders placed by country to minimize inappropriate procurement Undertaking contract negotiations and cost management  Supporting Senior Procurement Manager in developing procurement strategies, RFP process, templates and strategy  Helping identify process improvements and cost reduction opportunities  Managing supplier’s selection and pre-qualification process  Monitoring and forecast demand  Tracking inventory levels Show less

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  Undp

  Feb 2007 - Oct 2021

  Implementation coordinator

   Assisting the Lebanese Tax Administration in launching e-registration services for taxpayers (solving related problems, monitoring the training of users and taxpayers, suggesting procedures, etc.)  Testing the validation rules of the Income tax form  Developing SIGTAS (Standard Integrated Government Tax Administration System) user’s guide  Training TA staff on SIGTAS  Participating in the modification of the design of SIGTAS to fit LRD requirements. Analyzing, designing and testing the proposed new systems of the Legislation Dpt. and Indirect Tax Dpt. Undertaking the implementation of the new management reporting system Assisting in the implementation of the new Tax Procedure Code  Performing a variety of tests, identifying problems and suggesting new procedures related to the Built Property Tax system (BPT) Updating the business processes as per KPMG  Coordinating with International Monetary Fund missions and government institutions Conducting several reports and statistics on Oracle Assisting the Tax Administration in making the XML file available online for DASS declarations Undertaking Tax business processes reengineering aiming to improve and develop Tax procedures. Participating in the automation of the VAT collection functions  Synchronizing of the new VAT collection functions with the revenues collection Developing user guides for all the reports available on SIGTAS in order to allow all VAT users to easily run and analyze required data Providing technical support for implementation on daily basis Gathering information from users in order to enhance tax operations Participating in the “Digital Transformation Conference 2018: National Strategy towards a brighter Future" Show less

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  Acomed

  Nov 2021 - now

  Social media account manager (in-house)

  - Developed and implemented comprehensive social media strategies tailored to the medical industry, resulting in a 30% increase in overall engagement and a 25% growth in follower base within the first year.- Created compelling and compliant content for various social media platforms, including Facebook, Twitter, Instagram, and TickTock- Managed day-to-day operations of the company's social media accounts, including content scheduling, community engagement, and reputation management, fostering a positive online presence and enhancing brand credibility.- Led successful social media campaigns to promote new product launches, webinars, and educational events, collaborating with internal stakeholders to align messaging and maximize reach and impact.- Utilized analytics tools such as Google Analytics and native platform insights to track key performance metrics, providing regular reports and actionable insights to inform strategic decision-making and optimize campaign performance.- Maintained up-to-date knowledge of industry trends and regulatory changes, participating in relevant workshops and training sessions to ensure compliance and mitigate risks associated with social media marketing in the healthcare sector. Show less