Experience

• 

  Azienda agricola la botanica

  Sept 2013 - Oct 2017

  Shop assistant and pastry cook assistant
• 

  The workshop partnership ltd

  Mar 2018 - Oct 2018

  Waitress
• 

  Starbucks

  May 2018 - Dec 2018

  Responsible for contributing to the store success, assisting the store manager in executing store operations during scheduled shifts.Main duties include: organizing opening and closing duties as assigned, deploying partners and delegating tasks, cash management and daily banking, responsible for new staff training, delivering excellent customer service, connecting with the customers and anticipating their needs.

  • Shift Manager

    Jul 2018 - Dec 2018

  • Barista

    May 2018 - Jul 2018
• 

  Booking.com

  Jan 2019 - Nov 2019

  Responsible for ensuring a high level of customer service.Main duties include: listening, responding and mediating between international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone.Replying to emails and messages from customers all over the world in English and Italian, regarding different topics.Navigating various online IT tools and browsers to provide accurate information and follow set processes.Supporting team members and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment. Show less

  • Customer Service Guest Specialist

    Mar 2019 - Nov 2019

  • Customer Service Guest Executive

    Jan 2019 - Mar 2019
• 

  Ontraport

  Aug 2020 - now

  • Jr. Quality Assurance Analyst

    Jul 2024 - now

  • Technical Support Advisor

    Nov 2022 - Jul 2024

  • Sr. Customer Support Specialist

    Sept 2021 - Nov 2022

  • Sr. Client Success Representative

    Aug 2020 - Sept 2021