Luis Vasquez

Luis vasquez

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  • Timeline

  • About me

    New Product Introduction Program Manager

  • Education

    • Universidad latinoamericana de ciencia y tecnología

      2017 - 2022
      Bachelor's degree industrial engineering

      Currently pursuing a degree in industrial engineering, Ulacit.

    • Instituto nacional de aprendizaje

      2011 - 2012
      Executive in english for service center customer service support/call center/teleservice operation
    • Instituto nacional de aprendizaje

      2010 - 2011
      Technician operator of computer equipment
    • Colegio nocturno la union

      2004 - 2009
      High scholl bachelor's degree
  • Experience

    • Teleperformance

      Aug 2012 - Nov 2013
      Customer service

      My responsibilities include Answer customer telephone calls regarding existing accounts. Respond to questions and concerns about service, and escalate calls appropriately.Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

    • Hp

      Jul 2014 - Jul 2017
      Dispathcer

      Assigned service/work schedules for worker as per their area of work.Taking orders, processing and preparing for pickup or delivery.Completing orders and mail in a exact and opportune manner to ensure satisfactory billing.Coordinating transfers of products between branches and main site.

    • Carlson wagonlit travel

      Jul 2017 - Feb 2021
      Corporate travel consultant

      Created and book flight reservations for corporate and vip customer travel. Accurately process all ticketing and reservation transactions. Book hotel and rental car reservations for various corporate travel around the world. Respond to customer service request and assist travelers with needs and problems.

    • Hewlett packard enterprise

      Feb 2021 - now
      • New Product Introduction Program Manager

        Feb 2022 - now
      • Supply Chain Intern

        Feb 2021 - now
  • Licenses & Certifications