Experience

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  Serco

  Nov 2013 - Dec 2014

  Customer care executive (bpo)

  • Managing large amounts of inbound and outbound calls in a timely manner.• Following BPO “scripts” when handling different topics.• Identifying customers' needs, clarify information, research every issue and providing solutions.

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  Xpressbees (busybees logistics solutions pvt. ltd.)

  Dec 2014 - Jan 2016

  Customer service executive

  • Receives products and coordinates delivery.• Take responsibility of shipments & company assets. • Prepares loads for shipment.• Cash Handling.• Prepare accurate reports for upper management.

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  Roadstar transport

  Mar 2016 - Aug 2023

  Operation & business development manager (transport)

  • Schedule daily, weekly and monthly routes.• Coordinate with vendor & company for route mapping & employees management. • Monitor and report on transportation costs.• Report maintenance and repair needs for transportation vehicles and equipment• Research and suggest cost-effective working methods.• Conduct regular safety audits on equipment.• Keep organized records of vehicles, schedules and completed orders.• Ensure compliance with company policies.• Stay up-to-date with safety regulations. Show less

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  Kat-i research

  Apr 2018 - Aug 2018

  Data analyst
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  Maxicus

  Jun 2023 - Feb 2024

  Customer service representative