Experience

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  Conoco natural gas products

  Mar 2000 - Feb 2004

  Infrastructure support analyst

  During my time over here, I delivered excellent desktop support for office and refinery computers. I was responsible for troubleshooting problems/issues that arise with computers in Ponca City Refinery. Moreover, I served as team lead for conversion from Windows NT to Windows 2000.My key success for this role is:• Supervised and directed team of 10 to 12 employees in upgrading and replacing of office, lab, and refining machines.Additional Experience:Senior Desktop Support Specialist and Lead Technician | SchlumbergerService Manager | Ponca City Business SystemsLAN Operator and Applications Support Specialist | Crowe and Dunlevy Law Firm Show less

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  Conocophillips

  Feb 2004 - Mar 2012

  Technology lab systems analyst

  As a part of this job role, I provided desktop support for office and refinery computers. I was entrusted with developing and implementing complete spectrum of system requirements such as system analysis, policy/procedure documentation, test plans, system performance, and user training. I established a strong foundation for success by coordinating end-to-end infrastructure upgrade/maintenance operations from inception to completion, including proposal development, project budgeting, system implementation/testing, vendor execution, and quality control.My accomplishments within this role are following:• Resolved problems/issues as arise with computers by leveraging technical expertise.• Ensured the laboratory information system functioning properly and fulfilling departmental needs by evaluating performance on daily, weekly, and monthly basis. Show less

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  Phillips 66

  Mar 2012 - Nov 2022

  Eri lab systems analyst

  At Phillips 66, I served as ERI Lab Systems Analyst and examined, designed, and implemented systems, along with data collection and analysis of methods/procedures. It is worth mentioning that I created and delivered recommendations such as proposals, operational instructions, and computer program specifications. One of my key tasks was to upgrade lab infrastructure, provide expert technical support and user training, and enhance system stability.I was involved in facilitating emergency operations center by monitoring computers, SAT phones, TV, radios, and conference systems on monthly basis. Furthermore, I acted as lead technician for annual and quarterly safety drills. My notable duties were preparing and maintaining applicable records as well as archives of database changes and validation. I generated stability by collaborating with laboratory staff members to simplify the process of software upgrading, including testing and validation of program changes.My achievements are as follows:• Performed resolution for OPTO22 system for connecting to PI system.• Upgraded more than 700 computers in lab environment as mentor and team member.• Developed computer hardware maintenance procedures and troubleshooting techniques.• Coordinated with standards group to determine and meet hardware needs for use in lab environment.• Ensured reliability of computerized procedures in compliance with federal regulations by testing/executing programs.• Streamlined workflow by analyzing all changes to programs and procedures within the lab environment.• Served as subject matter expert for Windows 10 upgrade implementation as well as coached and mentored contractors. Show less

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  Osage county sheriff office

  Jul 2023 - Sept 2023

  Associate
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  Randstad digital us

  Sept 2023 - Oct 2024

  Application deployment technician
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  Addison group / commissioners of the land

  Apr 2024 - Oct 2024

  End user support specialist
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  State of oklahoma - the people >> commissioners land office–

  Oct 2024 - now

  Information system technician

  Experience working with Local Area Network and networked workstations. Install workstations, hardware components, and software business applications, e.g. MS Office, legal and financial applications. Manage network configurations to ensure that all computers on a network can communicate effectively. Test computer peripheral, hardware/software to ensure that configurations work properly. e.g. Windows 11 upgrade, business software upgrade, etc. Manage SystemManagement solution to ensure patches are applied on continuous basis. Analyze network problems and manage preventative maintenance procedures. Create and maintain documentation of technical procedures to ensure tasks are performed consistently. Offer technical support on-site, remotely or via phone or email pertaining to users' computer problems. Work with vendors and suppliers to ensure hardware and software are maintained properly and have excellent troubleshooting skills. Show less