Experience

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  Aramex

  Jan 2006 - Jan 2010

  Warehouse supervisor

  1- Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods2- Measure and report the effectiveness of warehousing activities and employees performance3- Organize and maintain inventory and storage area4- Ensure shipments’ and inventory transactions’ accuracy5- Communicate job expectations and coach employees6- Determine staffing levels and assign workload7- Document necessary information and utilize reports to project warehouse status8- Identify areas of improvement and establish innovative or adjust existing work procedures and practices Show less

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  Zpz - zagrebački prometni zavod

  Jun 2012 - Mar 2014

  Sales development representative

  My position as a sales representative for the company contained the below responsibilities: Research & Profile accountsSales lead development, & trackingDevelop and qualify prospects using specific sales methodologyLead generation through qualification proceduresMaintain records of information and pipeline activity.Manage customer accounts for the purpose of selling additional softwarePursue new sales opportunities within customer base

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  Innomed medical inc

  Jun 2014 - Jun 2015

  Sales representative for mea region

  1- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.2- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.3- Focuses sales efforts by studying existing and potential volume of dealers.4- Submits orders by referring to price lists and product literature.5- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Show less

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  Foreo

  Jun 2015 - Sept 2020

  My position as SOM is uniquely positioned to leverage data and technology to support the sales leaders make data-backed business decisions to drive performance and increase efficiencies, aligning selling resources with marketing material to better enable the sales teams, while improving the sales process through better measurement and execution.In order for me as sales operations manager to be successful, I must be able to execute on the three business needs, which can be achieved with use of technology :-1- A strong grasp of sales data and the analytics of this data2- Bridge the Gap between sales and marketing departments 3- The ability to maintain a database that holds all up-to-date and correctly branded documents Show less My job as Marketing and Communications Manager responsibilities are:-1- To manage the workflow of marketing, advertising or public relations for our brand 2- Facilitating interdepartmental communications and managing external communications 3- Allocate FOREO resources to maximize collaboration, efficiency and creativity in the building and maintenance of consistent branding or corporate identity across marketing and public relations channels. 4- Staying up to date on the beauty industry trends and try to cash on the back of the new trends to achieve maximum brand awareness with less amount of investments Show less

  • Sales Operations Manager

    Jan 2017 - Sept 2020

  • Marketing and Communications Manager

    Jun 2015 - Jan 2017
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  Include

  Mar 2021 - Jul 2021

  Sales operations manager

  My role responsibilities as SOM in Include can be identified through the following points: 1- Sales process optimization2- CRM migration and setup plus methodology evaluation3- Sales coverage model and territory planning4- High-level planning and goal setting5- Data analysis6- Sales forecasting

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  Infobip

  Jul 2021 - now

  Responsible for ensuring the success and satisfaction of customers. Establishing strong relationships with customers and work closely with them to understand their needs, provide support, and address any issues they may encounter. As CSE I'm accountable for maintaining high levels of customer retention, engagement, and loyalty by delivering exceptional service and solutions. CSE role often collaborate with various teams within the organization, including sales, marketing, and product development, to align strategies and deliver value to customers. Additionally, it's an essential part of the CSE role they may analyze customer data and feedback to identify areas for improvement and drive customer-centric initiatives. Show less Managing and maintaining CRM systems and sales databasesOrganizing data and generating deep customer insights to enhance sales force productivity and effectivenessSupporting the sales team with key planning and operations tasks to support the overall objective of the businessco-design sales incentives to drive business objectivesMonitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisionsEnsuring sales process adoption and complianceIdentifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiencyProviding sales training and support to sales representativesCollaborating with marketing and finance teams to align sales operations Show less

  • Customer Success Executive

    Jan 2024 - now

  • Sales Operation Executive

    Jul 2021 - Jan 2024