Experience

• 

  Lucas aerospace

  Sept 1988 - Dec 1995

  Systems and process analyst - training manager

  Support development of IT Services. Manage implementation and training of new systems

• 

  Wcf insurance

  May 1996 - Dec 1996

  Is training specialist

  Develop and implement training programs supporting IS Systems

• 

  Regence bluecross blueshield of oregon

  Dec 1996 - Jun 2003

  Establish and manage operations and production services department in support of all enterprise IT Services Organize and run centralized and distributed Service Desk organization for regional insurance company

  • Operations Center Manager

    Oct 2000 - Jun 2003

  • Service Desk Supervisor

    Dec 1996 - Sept 2000
• 

  Brigham young university

  Jun 2003 - now

  Overseeing all customer facing aspects of the Office of IT. Operations and Support Center Reliability and Availability Engineering Support Engineering Knowledge Management and QA Campus Outreach and Communications ID Center Campus Operators Technology Support Endpoint Engineering Enduser Productivity Engineering and Support Communications and Collaboration TechnologyBuilding a fantastic team of great service-oriented superstars. Driving culture change in the organization to ensure our customers have the best experience possible. Show less

  • Managing Director, HR and Support

    Feb 2022 - now

  • Managing Director of Production Services

    Mar 2010 - Feb 2022

  • Director, Operations Center

    Jun 2003 - Feb 2010