Kevin Yuen

Experience

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  PPL Aquatic, Fitness & Spa Group Inc.

  Jun 2016 - Sept 2016

  Lifeguard

  - Maintained constant surveillance of the pool environment to ensure the safety of the patrons.- Assisted any patrons with any problems or concerns about the pool environment and provided detailed resolutions. - Controlled and provided maintenance of the pool's chemical filtration system.

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  Whole Foods Market

  Apr 2018 - Mar 2019

  Prep Foods Frontend

  - Prepared orders in a very fast and efficient way.- Promptly responded to general inquiries from customers with a detailed resolution.

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  Elections Ontario

  Jun 2018 - Jun 2018

  Deputy Returning Officer (DRO)

  - Processed and Issued ballots to electors who had government issued identification and a Voter Information Card (VIC).

• 

  Starsky Fine Foods Inc.

  Apr 2019 - Nov 2019

  Stock Clerk

  - Stock, rotate, merchandise and face product according to department procedure. - Received product deliveries, ensuring order and invoice accuracy.

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  TJX Canada – Winners, Marshalls, HomeSense

  Mar 2021 - Aug 2022

  Store Associate

  - Took leadership in taking the role as a cash lead to mentor new employees, which resulted in effectively training 5+ employees over 6 months.- Got an award for “Star Associate of the Month” (June 2022) due to having exceptional service and getting 50+ members to sign up for the loyalty card.- Took initiative with the organization and implementation of pricing promotions and pricing labels on over 100+ products in the store.

• 

  Sport Chek

  Jun 2022 - now

  Sales Associate

  - Increased sales of Canadian Tire’s Triangle MasterCard by selling 5+ cards and 15+ loyalty cards a week.- Enhanced guest experiences by assisting various customer inquiries about store apparel products, addressing special needs accommodations , resolving triangle membership issues, and troubleshooting various daily problems to ensure optimal visits.- Decreased the time needed to process clothing shipments by segmenting each process to increase the flow of efficiency.

• 

  Sheridan College

  Jan 2023 - Sept 2023

  Information Technology Support Analyst

  -Took Initiative by answering incoming phone calls, emails, and walk-ins to provide quick first-line support to incidents and/or requests by completing 30+ tickets daily on IT Service Management (ITSM) by ServiceNow.-Provided hands-on assistance with the installation, troubleshooting, and diagnostic support for all desktop computing components.-Worked in Active Directory to unlock and reset passwords and helped users with VPN connection and internet connection issues.-Responsible for directly addressing configured and installed desktop computing technology to support moves, adds, and changes, ensuring minimal disruption in service desktop service and support issues impacting end-users.-Helped with the redesign of the User Interface(UI) of the "Service Desk Portal" webpage making it more accessible/user friendly for peers accessing work links. Show less

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  Naryant

  Aug 2023 - Jan 2024

  Junior .NET Software Developer

  - Successfully contributed to the development of .NET-based software applications which resulted in improved efficiency, increased user satisfaction, or cost savings.- Enhanced product performance for health clients such as CAMH, CFC, and OC by implementing advanced SQL techniques, optimizing database efficiency through tailored queries and procedures.- Collaborated with the QA team to improve testing processes, leading to faster release cycles and ensuring a high-quality end product .- Effectively communicated with clients to understand project needs, provided regular updates on progress, and addressed feedback promptly for a collaborative and successful development process. Show less

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  Sun Life

  Apr 2024 - now

  Conferencing Analyst

  - Resolved customer incidents within SLAs, ensuring high satisfaction, and enhanced conferencing efficiency by supportingweb and physical conferencing, configuring user profiles and devices, and managing MS Teams and Zoom.- Streamlined conferencing network operations by providing expert consultation to teams responsible for installation andmaintenance of networks and hardware.- Successfully delivered projects from initiation to completion, ensuring thorough review of business requirements, riskidentification, and valuable contributions to design reviews.- Automated requests via CI/CD pipelines like CDDirector and Ansible, enhancing efficiency and reducing manual workload. Show less