Dennis Kent Manuel

Dennis Kent Manuel

Reliability Technician

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location of Dennis Kent ManuelCalabarzon, Philippines

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  • Timeline

  • About me

    Software Engineer Analyst | Electronics Engineering, Technical Support

  • Education

    • Batangas State University

      2013 - 2019
      Bachelor's degree Electronics Engineering
  • Experience

    • ON Semiconductor

      Aug 2017 - Nov 2017
      Reliability Technician
    • CENTRAL AZUCARERA DON PEDRO, INC.

      Feb 2020 - Jul 2020
      Engineer

      ● Analyzed manufacturing processes and implemented improvementsthrough data-driven research.● Identified and addressed inefficiencies in the manufacturing processthrough product requirement analysis, rigorous testing, andcollaboration with external partners.

    • Globequipt Corporation

      Oct 2020 - Jun 2021
      Biomedical Technician

      ● Ensured the safe and reliable operation of biomedical equipment byperforming routine maintenance checks, including testing, calibration,and troubleshooting.● Commissioned new medical equipment and ensured its compliancewith relevant standards through meticulous calibration.● Delivered a comprehensive training program for staff, including bothin-person demonstrations and interactive online modules, to ensureproficiency in operating and performing basic maintenance on variousmedical equipment.● Troubleshooted and repaired malfunctioning equipment on a routinebasis, while also handling emergency repairs as needed.● Prepared cost estimates for medical equipment repairs and preventivemaintenance. Show less

    • Accenture

      Jun 2021 - now

      ● Developed and maintained accurate help centers and knowledgebases for a leading SEO provider, empowering technical agents andproduct users.● Aligned client requirements with project deliverables throughconsultation.● Streamlined standard operating procedures by proposing solutions toexisting challenges and ensuring alignment with best practices.● Prepared insightful business and metric reports to drive strategicdecision-making.● Ensured client satisfaction with end-to-end project management.● Successfully delivered a diverse range of projects, both small andlarge, consistently meeting 100% of deadlines and exceedingperformance goals by 98% through effective prioritization.● Provides exceptional technical support to clients and vendors,addressing their inquiries and resolving issues efficiently through aticketing system.● Ensured process and workflow alignment for the team by onboardingnew members and conducting effective monthly refresher sessions.● Served as the process expert, providing comprehensive answers to allprocess-related inquiries. Show less

      • Software Engineer Analyst

        Dec 2022 - now
      • Associate Software Engineer

        Jun 2021 - Dec 2022
  • Licenses & Certifications

    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Dec 2021
      View certificate certificate
    • Licensed Electronics Technician

      Professional Regulation Commission
      Nov 2019
    • Licensed Electronics Engineer

      Professional Regulation Commission
      Oct 2019