Dennis Kent Manuel

Experience

• 

  ON Semiconductor

  Aug 2017 - Nov 2017

  Reliability Technician
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  CENTRAL AZUCARERA DON PEDRO, INC.

  Feb 2020 - Jul 2020

  Engineer

  ● Analyzed manufacturing processes and implemented improvementsthrough data-driven research.● Identified and addressed inefficiencies in the manufacturing processthrough product requirement analysis, rigorous testing, andcollaboration with external partners.

• 

  Globequipt Corporation

  Oct 2020 - Jun 2021

  Biomedical Technician

  ● Ensured the safe and reliable operation of biomedical equipment byperforming routine maintenance checks, including testing, calibration,and troubleshooting.● Commissioned new medical equipment and ensured its compliancewith relevant standards through meticulous calibration.● Delivered a comprehensive training program for staff, including bothin-person demonstrations and interactive online modules, to ensureproficiency in operating and performing basic maintenance on variousmedical equipment.● Troubleshooted and repaired malfunctioning equipment on a routinebasis, while also handling emergency repairs as needed.● Prepared cost estimates for medical equipment repairs and preventivemaintenance. Show less

• 

  Accenture

  Jun 2021 - now

  ● Developed and maintained accurate help centers and knowledgebases for a leading SEO provider, empowering technical agents andproduct users.● Aligned client requirements with project deliverables throughconsultation.● Streamlined standard operating procedures by proposing solutions toexisting challenges and ensuring alignment with best practices.● Prepared insightful business and metric reports to drive strategicdecision-making.● Ensured client satisfaction with end-to-end project management.● Successfully delivered a diverse range of projects, both small andlarge, consistently meeting 100% of deadlines and exceedingperformance goals by 98% through effective prioritization.● Provides exceptional technical support to clients and vendors,addressing their inquiries and resolving issues efficiently through aticketing system.● Ensured process and workflow alignment for the team by onboardingnew members and conducting effective monthly refresher sessions.● Served as the process expert, providing comprehensive answers to allprocess-related inquiries. Show less

  • Software Engineer Analyst

    Dec 2022 - now

  • Associate Software Engineer

    Jun 2021 - Dec 2022