Ryan Ballew

Experience

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  Milliken & Company

  May 1999 - Dec 2001

  Process Specialist

  Process / Product Chemist• Responsible for poly/cotton preparation, cliptenter finishing, and Sanforizer finishing ranges• Monitored off quality levels using statistical analysis to identify trends and special cause• Implemented process improvements utilizing Six Sigma and Lean techniques• Evaluated root cause scenarios using analytical tools such as SPC, QM, and 4M Analysis• Developed and implemented countermeasures based on results of root cause analysis• Authored and updated processes in accordance with quality standards, ISO, and customer requirements • Met with customer service groups to determine needs and tailor process / product accordingly• Prepared presentations and reports to communicate results and document findings Production Manager• Managed 12 hour rotating shift for preparation, dyeing, and finishing processes• Managed 20 associates at any given time, 80 individuals• Accountable for time critical manufacturing decisions Show less

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  FreemanWhite

  Jan 2002 - Aug 2003

  Process Specialist

  • Member of multi-disciplinary team that analyzed and improved operational practices in hospital emergency, imaging and surgery departments• Completed Data Analysis of hospital data to identify trends, indicators, and patterns• Performed local area market analysis to position client to best handle future demand• Developed workflow diagrams to uncover operational, process, and staff inefficiencies• Refined workflow diagrams to eliminate and/or improve inefficiencies • Created custom computer simulation models to quantify potential solutions in operational workflow, physical design, and staff assignment• Generated and compiled final reports for delivery to client Show less

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  Convergys

  Feb 2004 - Jul 2007

  Senior Manager, Implementation

  • Project Manager for a $2.5 Million implementation to standardize global document routing, imaging, print, and records management• Coordinated client mail services into an integrated , standardized operational model leading to a 43% reduction of direct labor costs in 3 months, Led a 55% reduction in cost per unit in 4 months• Member of Master Process Team• Authored business cases to support Global Model, worked with supplier to reduce initial costs by 80% • Co-Chair of Project Governance Steering Committee• Member of Six Sigma Tactical Team• Coordinated Global deployment of Six Sigma • Developed Six Sigma training content• Delivered 88 hours of classroom instruction for Greenbelt, Blackbelt, and Champions training to 127 students from call center agents to executive leadership• Managed BPM tools and use through Six Sigma and Continuous Improvement initiatives• Mentored Greenbelts through Six Sigma training• Internal consultant for process improvement initiatives Show less

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  Wells Fargo

  Jul 2007 - now

  Assistant Vice President, Mortgage and Retail Credit Division• Strategic Initiatives Leader for Retail Credit Affinity Group• Business Process Management Leader for Retail Credit Financial Optimization Team• Process Optimization Leader for Direct Lending organization in Mortgage and Retail Credit• Led implementation of iGrafx® Process Central repository from contract to live system in 4 months• Created, collected, and standardized process maps for Retail Credit Fulfillment and Direct Lending • Constructed enterprise level computer simulations covering operations from end to end• Provided advanced statistical analytics for Retail Credit Collections initiatives• Generated BPM governance structure and deployment• Served as internal consultant and coach on various projects and initiatives Show less

  • Analytics Senior Manager

    Oct 2022 - now

  • Business Process / Quality Manager

    Nov 2017 - Oct 2022

  • Process Engineering Manager

    Jul 2014 - Nov 2017

  • Busines Process / Quality Manager: Strategic Initiatives

    Sept 2011 - Jul 2014

  • Business Process Consultant

    May 2009 - Sept 2011

  • Process Optimization Leader

    Jul 2007 - May 2009
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  Self-employed

  Feb 2021 - now

  Business Coaching Specialist

  I help small business owners reclaim the joy or pursuing their dreams.