David Engle

Experience

• 

  United States Air Force

  Nov 2019 - Sept 2022

  Cyber Transport Technician

  Maintained, troubleshot, and sustained a 73 million dollar secure and non-secure voice and data network while defending and sustaining information superiority for approximately 55,000 customers in United States Forces Japan, 5th Air Force and the 374th Airlift Wing serving throughout the PACOM area of responsibility.Provided mission-critical voice, data, and video services, deploy and operate expeditionary communications systems, and monitor the performance of systems and circuits. Also responsible for testing and troubleshooting network systems equipment and circuits. This includes IP detection systems, which identify cybersecurity breaches, as well as cryptographic equipment.Proficient with:-Cisco Call Manager-Cisco Routing/Switching Fundamentals-Information Transfer Core Nodes-Information Transfer Distribution Nodes-Information Transfer Access Nodes-DMS-100 Telephone Switch Basics-WAP Installation-VoIP Configuration/Installation-Cisco Network Switch Configuration/Installation-SecureCRT, Putty-Site Surveying for Client/Baserequirements-DHCP Configurations-Subnetting/VLAN Management-Orion Solar Winds Management-RADIUS/TACACS Server Management/Configuration-Cisco ISE Show less

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  United States Space Force

  Sept 2022 - now

  Dedicated and highly skilled Tier 1 Help Desk Specialist with extensive experience in providing exceptional technical support and acting as a liaison between users and back-shop teams. Proficient in various IT systems and tools, committed to ensuring seamless communication and resolving technical issues to enhance organizational efficiency- Acted as the primary point of contact for all base users, ensuring prompt and effective resolution of technical issues and inquiries.- Utilized BMC Remedy IT Service Management system to log, track, and prioritize user requests, facilitating efficient ticket management and resolution.- Provided expert support for CUCM (Cisco Unified Communications Manager), Cisco Switches & Routers, VoIP systems, and TACLANEs, addressing network and communication issues with precision.- Managed and troubleshooted Cisco Unity and Cisco Unity Connection to maintain smooth voicemail services.- Monitored network performance using SolarWinds, proactively identifying and addressing potential issues to minimize downtime.- Assisted users with Active Directory account management, DHCP configuration, and ISE (Identity Services Engine) policies.- Administered DRA (Directory Resource Administrator) to maintain accurate user profiles and directory data.- Offered support for Office 365 products, aiding users in email setup, troubleshooting, and product functionality.- Managed Blackberry UEM (Unified Endpoint Management) to ensure secure mobile device management.- Utilized DISA Storefront to ensure secure access to critical resources for authorized users.- Provided technical assistance for network printers, resolving printing issues and ensuring reliable document output. Show less

  • Local Registration Authority

    Apr 2023 - now

  • Communications Focal Point Supervisor

    Feb 2023 - now

  • Cyber Network Systems Operator

    Sept 2022 - Feb 2023