Rahul Ganesan, CSM®

Experience

• 

  Tata Consultancy Services

  Aug 2013 - Feb 2021

  • Analyzed incident trend bi-weekly to identify repetitive occurrences and fix the issue tracking root cause in a problem ( Fixed 20 reoccurring issues )• Presented bi-weekly / monthly reports on the progress made by them team for incident reduction• Performed linux application server kernel patch upgrade (Approx. 100 application hosts in a quarter)• Solved day-to-day time-bound user issues ( Minimum of 5 user issues a day )• Provided operational updates through incidents , problems and changes in ServiceNow• Created Jenkins Job to test software builds of the upcoming sprints• Mentored fellow team members and conducted trainings• Worked closely with hiring teams to build effective sourcing and assessment approaches with an ability to manage customer/partner expectations for sourcing a candidate• Provided ideas, strategies that improve candidate intake in the teams and enhance team quality for a longer duration• Presented and maintained a well written sourcing plan with deliverables, timelines and a formal tracking of the hiring process to the management• Built and maintained an ongoing candidate pipeline to support hiring goals• Managed the "Play While You Work - Fun Committee" for 3 years and organized multiple events Show less • Organized training sessions for the teams on agile / scrum framework• Co-ordinated with teams and implemented scrum principles• Created API health check heart beat monitors / failure alerts using Runscope ( Manual API Testing )• Played an active role as the ‘Peak Season Coordinator’ for Target Online Operations at offshore in 2015 and 2016• Worked on priority application issues reported by the users and provided code fixes when required • Created 55 incident resolution / understanding documents for the team• Audited 300 documents and fine-tuned them with system updates during sprints• Spearheaded the intra-account cultural fest 'Infuze2k17' Show less

  • DevOps Engineer

    Jan 2018 - Feb 2021

  • Ops Engineer

    Aug 2015 - Dec 2017

  • Production Support Engineer

    Aug 2013 - Jul 2015
• 

  Infosys

  Nov 2021 - Nov 2022

  Technology Lead

  • Connected with our clients, understood their requirements to enhance an existing solution, sketched a plan to achieve the requirements and lead it from end-to-end• Worked closely with our business teams, created power BI reports for them to monitor system enhancements and perform data analytics• Created Azure Pipelines to meet client requirements• Formulated Snowflake / Teradata SQLs for client requirements and developed enhanced solutions for their business understanding• Provided operational updates through incidents, problems and changes in ServiceNow• Mentored fellow team members and conducted trainings• Created an end-to-end formulated process to develop client requirements, test the developed solution and co-ordinate the production deployment of the final deliverable solution• Provided cyclic application support and ensured that the production system is always available for the business teams /clients• Provided test case analysis reports for the developed solutions and raised bugs for fixes if required• Provided root cause analysis for production issues and worked closely on identifying permanent fixes to resolve the issue Show less

• 

  RBC Capital Markets

  Nov 2022 - now

  Technical System Analyst