Craig Salisbury

Experience

• 

  IBM

  Jun 2008 - Sept 2008

  Reprographics Technician

  • Various reprographic tasks; printing, binding, laminating• Designing simple posters, business cards etc. for customers • Managing customer queries inbox

• 

  Signam Limited

  Jun 2009 - Jun 2009

  Temporary Administrator

  • Taking telephone enquiries • Processing orders • Sending and receiving emails to customers and colleagues• Filing • Organising post• Arranging courier collections

• 

  Face2Face Contact Limited

  Nov 2009 - Nov 2010

  Utilities Coordinator

  • Dealing with high profile client’s, customer’s and field agent’s queries and requests• Planning and organising field agent’s schedules• Liaising with various agencies such as locksmiths, engineers and magistrates’ courts• Preparing reports and log sheets for use by the company’s clients• Raising and checking field agent’s payments

• 

  Cater Allen Private Bank

  Jan 2011 - Mar 2013

  Customer Service Advisor

  • Taking incoming calls from private banking customers• Delivering high quality customer service• Ensuring that data protection and confidentiality guidelines are adhered to• Helping to train and provide guidance to new staff

• 

  Exposed Magazine

  Sept 2011 - Apr 2013

  Writer/Contributor

  After an initial two week period of work experience at this Sheffield based listings magazine I was taken on as a contributor. Work to date has included writing interviews, features, event listings and some editing.

• 

  S1 Magazine

  Dec 2011 - Apr 2013

  Writer/Contributor

  Work for this fashion/entertainment magazine has so far included several reviews for their video game section.

• 

  Tinder Foundation

  Apr 2013 - Aug 2016

  • Administering, managing and coordinating the day to day operation of projects• Developing project plans to ensure all requirements of bids are accounted for and sense checking to ensure that projects can be delivered on time, to scope and on budget• Stakeholder management of key funders and partners, including NHS, HMRC, and Department for Communities and Local Government, to ensure productive relationships are maintained• Risk management, ensuring that potential risks were identified early with appropriate action taken to mitigate or avoid them• Managing grant funding, including assessing funding applications, developing grant allocation processes and communicating outcomes to applicants• Event planning and management of both training and stakeholder functions• Writing reports to keep stakeholders informed of project performance against KPIs and alert them to qualitative project successes• Working across teams to delegate work and ensuring that project staff are kept abreast of any key developments• Acting as a scrum master for a website redevelopment project, including developing the agile process, running retrospectives and planning sessions and ensuring that the strategic requirements of the project were met Show less

  • Project Coordinator

    Jan 2014 - Aug 2016

  • Network Coordinator

    Apr 2013 - Oct 2014
• 

  Environment Agency

  Sept 2016 - Dec 2017

  Project Support Officer

  - Managing programme communications to ensure clear and coherent communication to a variety of stakeholders- Monitoring and reporting financial activities of a number of projects and programmes, including written reports to explain any deviation from forecasts- Risk management, ensuring that potential risks were identified early with appropriate action taken to mitigate or avoid them- Administration of programme and project documentation including maintaining thorough action logs, board and meeting minutes and ensuring that documentation is correctly coordinated and stored- Processing invoices and managing relationships with suppliers, ensuring that expenditure complies with government transparency rules- Developing training in order prepare internal teams for the implementation of new processes Show less

• 

  Velindre Cancer Centre

  Dec 2017 - now

  Programme Support Officer

  - Developing project plans for the Transforming Cancer Services programme and new Velindre Cancer Centre project using Microsoft Project 2013- Managing risks within the programme, including risk identification and the development of actions plans- Administration of Project Boards- Line management of staff, with a focus on ensuring their wellbeing and development- Writing reports for a number of audiences including within the programme and for stakeholders in Welsh Government- Implementing recommendations for change from internal and external audits- Developing diagrams to communicate programme timelines, risks and issues to a range of audiences Show less