Shayla Allen

Experience

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  Wendy's

  May 2009 - Nov 2010

  Cashier

  My first job. Worked on the cash till as well as fries. Learned many customer service skills as well as built on team work skills.

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  Walmart

  Jun 2011 - Dec 2011

  Customer Services Rep & Cashier

  Ran the customer service desk, helping customers deal with any issues they have with their purchases or direct issues with the company and its management. As well as some part time cashiering to fill in for staff who were unable to fill their shifts.

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  Georgian College

  Jan 2013 - Feb 2014

  First Generation Student Ambassador

  Connected first generation students with the appropriate resources and various student services. Help bridge the barrier between college students and college staff. Also assisted in the First Year experience program for brand new students.

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  YMCA Canada

  Jun 2013 - Aug 2013

  AM/PM Care worker

  Watching campers before and after day camp programs run through Geneva park. Split shift. I created and operated my own programs and activities with the kids; varying from sports to crafts. I also set up the sign in and out area for the arrival of parents.

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  Sport Chek

  Jul 2014 - Jul 2016

  Cashier

  Responsibilities include:Greeting customers, directing people to correct departments for their needs, addressing any concerns and actively problem solving, handling money and counting tills and safe, maintaining adequate store standards and cleanliness, cross training in other departments, and taking an active role in loss prevention.Was a great team to work for and I was happy to make the 2 year mark before moving into a fulltime position elsewhere.

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  Highwayman Inn & Conference Centre

  May 2016 - Jul 2016

  Night Auditor

  Part Time night auditor at the Highwayman Inn.Responsible for balancing both the hotel and the restaurant's income. Must correct any errors made by other staff or the computer system before recording final numbers for accounting. Must record all information and report to the managers and owner. Also responsible for handling customer concerns, bookings, check ins & outs, as well as dealing with emergency situations overnight. Left only to pursue full time employment elsewhere.

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  Nordia Inc.

  Jul 2016 - Sept 2017

  Technical Support

  Trained as a customer service representative with a focus on Technical issues related to Homephone, TV, and Internet. Expert in reaching resolutions or insuring customers reach the people that can provide them with the correct resolution.First eight months were as a billing expert. Trained in account problem solving and providing services and sales to customers that need it the most.

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  VP PROTECTION

  Mar 2018 - Mar 2019

  Security Guard

  Protecting People and Property at Georgian Mall. Trespassing offenders, cooperating with tenants and local authorities when dealing with thefts, as well as performing regular patrols both within and outside the building.Operated on rotating shifts for the first couple of months. Volunteered to take over full-time Nights as of summer 2018 up until contract take over on April 1st.

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  Paragon Security

  Apr 2019 - Dec 2019

  Security Guard

  Contract takeover for Georgian Mall location. Continuing same duties which includes protection of property, responding to incidents (ranging from thefts to medicals), observe and report, regular interior and exterior patrols, and other task as assigned by the client.Was on full time night coverage. Completed Use of Force Training June 26th 2019.

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  G4S

  Feb 2020 - Nov 2021

  Security Guard

  Standard Security Guard duties at a variety of workplaces in the Kingston area.Completed a contract as a Designated Screening Officer for the Government of Canada. The main duties were checking in on Traveler's who were under Federal Quarantine at their residences to ensure they were following through with current orders.G4S in Canada was bought out by Allied and I continued my contracts with them.

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  Allied Universal

  Nov 2021 - Oct 2022

  Security Guard

  Company takeover from G4S Canada. Standard Security Guard duties at a variety of workplaces in the Kingston area.The main contract was with the city of Kingston in 2 of their library branches. Dealt with public disturbances, mental health crisis, overdoses, trespasses, and breaches against the patron code of conduct. I performed patrols inside and out, wrote daily logs and occurrence reports, liaised with emergency personnel, and performed other duties as the need arose..

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  Kingston Humane Society

  Oct 2022 - Mar 2023

  Kennel Assistant

  Worked as a ward attendant at the humane society. Responsible for maintaining cleanliness of the wards, cat rooms and providing enrichment to all animals. Provided training to animals as time allowed.Worked with Dogs, Cats, and rodents. Many of these animals were traumatized and/or physically unwell. Was taught how to approach and handle animals that were feral or extremely fearful.Very fast paced and physically demanding environment. Took the Fear Free course while employed.

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  Pet Valu

  Apr 2023 - now

  Retail Associate

  Enjoying working at all the local Pet Valu franchises in Kingston.Responsible for handling sales, daily store tasks, maintaining store cleanliness, helping customers with questions, collecting donations for local and national organizations, caring for store and rescue cats, and overall making sure Pet owners and their pets enjoy their time in store and are able to find what they are looking for. Also taking the time to grow my knowledge in animal enrichment, nutrition, and overall animal care. Have had the opportunity to represent Pet Valu outside the store through a local charity golf event. As well as being a key holder and a store opener/closer. Show less