Akash K.K

Experience

• 

  United-21, Mysore

  Aug 2015 - Mar 2016

  Front Office Assistant
• 

  Accor

  Mar 2016 - Aug 2017

  Front Office Associate

  Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc Show less

• 

  OYO

  Aug 2017 - Dec 2020

  1. Ensuring that OYO rooms are run efficiently by the respective staff (Revenue Outlook)2. Strong connect with owners, partner is assured (Partner Engagement Outlook)ABM is the single POC from OYO for all property owners in that cluster. He/she will be responsible for driving business performance, maintaining relationship with owners, driving customer experience, resolving owner escalations and owning operations delivery for existingproperties in the cluster. Revenue Enhancement• Achieve highest degree of engagement with hotel-owners by managing the relationship and resolving issue of owner alignment• Take necessary actions for inventory control and ensure that Sellable Room Nights (SRNs) are available across the assigned portfolio• Drive initiatives to win-back properties which have gone in sold-out, by speaking with the owner and resolving owner issues.• Deploy repair and maintenance resources at the property to win-back and ensure that rooms are available for sale.• Ensure that all properties make most revenue by ensuring that the occupancy of the properties is maintained and average room revenue is optimized.• Ensure that through owner alignment and internal coordination small operational issues are handled• Enhance the revenue by ensuring that the guests are drawn towards utilizing other value added services (such and food and beverages, other allied services etc.)• Take and drive decisions across offline demand, Supply, to ensure that the Customer Experience is enhanced continually• Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/Owner• Meet with owners to solve for complex /painful owner issues and resolve any escalations• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issuesproactively• Ensure cluster performance of Customer Experience (CX) metrics against target, Show less Customer management1) Customer Experience/Shifting/CID/Black Swan Events2) Ensuring 100% resolution of calls made by guests through captain feature3) Ensuring core OYO promises are met all the time for each property and every guest (even going out of the way to meet them)4) Updating correct location (address), amenities & restrictions in CRSProcess adherence5) Factual PTA6) Property Handover only after complete TR & Owner expectations meet with BD7) Regular factual Krypton Audits + Closure of Investigations in defined timeline + Guest recommendation calling8) Revenue leakage prevention and reporting9) Regular reviews and discussions with owners on property performance10) Training and performance management of property staff11) Ensure adoption of key initiatives - checklists, cleaning chemicals, staff engagement program etc. Show less

  • Area Business Manager

    May 2019 - Dec 2020

  • Assistant General Manager

    Aug 2017 - May 2019
• 

  Aakash Educational Services Limited

  Jan 2021 - now

  • Deputy Manager

    Apr 2024 - now

  • Assistant Branch Manager

    Jan 2021 - Apr 2024