Michael Horbrook Jr

Experience

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  US Army

  Jul 1997 - Dec 2007

  Communications Specialist
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  Cook County Government

  Apr 2008 - Apr 2016

  IT Support Technician

  • Support Users using VPN and Cloud Applications to ensure optimal durability and reliability – Investigated and resolved technical operational issues of the applications.• Install and repair network related devices such as printers, drivers, and email.• Worked closely with the developers of applications to advise concerning changes on system-levels.• Maintained close collaboration with vendors to ensure timely support whenever necessary.• Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation.• Trained end-users by means of verbal personal instruction and specially designed documentation.• Worked productively together with the engineering and customer-support departments and teams. Show less

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  Comcast

  May 2016 - now

  Advanced Service Technician