Jamie Mccartney

Experience

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  Xpart Service

  Dec 2011 - May 2014

  Executive Assistant

  Administrative Tasks:*Contact providers, customers and coordinate appointments*Drafting of various documents*Document delivery*Carry the agendas and administrative tasks in general.*Carry out inquiries related to business matters.*Sale of products.*Inventory of merchandise in stock*General Accounting.*Accounts Payable*Start orders, claims and request parts in the system.*Create schedules for technicians and assign the appointment.*Translator for English meetings with corporate *Drafts reports, letters of solicitation, proposals; prepares and coordinates oral and written communication with donors and prospects.*Provide assistance as needed to front desk operations to include but is not limited to, answering phones, accepting package and other deliveries and greeting and signing in visitors/guests.Contactar proveedores, clientes y coordinar citasRedacción de documentos varios Envió de documentaciónLlevar las agendas y tareas administrativas en general.Realizar diligencias relacionadas a asuntos de la empresa.Venta de productos.Inventario de mercancía en stockCaja menudaContabilidad general. Show less

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  Sitel

  May 2014 - Oct 2014

  Customer Service Representative

  COX ComunnicationsCustomer Service (both written and telephone)Sale of Services and Products.Creation of service orders.Schedule appointments to clientsTechnical supportSolve problems with annoying customers and rescue customers who would like to leave the service.Atención al Cliente (tanto escrita como telefónica)Venta de Servicios y Productos.Creación de órdenes de servicios.Programación de citas a clientesSoporte técnico Resolver problemas con clientes molestos y rescatar clientes que quisieran dejar el servicio. Show less

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  Multibank Panamá

  Dec 2014 - Mar 2015

  Recepcionist

  Contact providersDocument deliveryDelivery of checksResearch and surveysCustomer SupportChecking accounts (weekly control)Telephone costumer serviceLogbooksContactar proveedores Envío de documentaciónEntrega de chequesInvestigaciones y encuestasAtención al clienteContabilidad de cheques (control semanal)Atención telefónica.Bitácoras

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  PTG

  Apr 2015 - Jan 2017

  Administrative and Logistic Assistant

  ADMINISTRATIVE Reconciling account statements.Accounts Payable.Accounts Receivable.Organize and schedule appointments.Order office supplies and research new deals and suppliers.Plan meetings and take detailed minutes.Book travel arrangements.Reconcile expense reports and submit for aproval.Provide general support to visitors.Act as the point of contact for internal and external clients .Credit management in Skype Manager.Update and management of international currency exchange in database.HRPreparation of internal contracts and regulations for new employee.Compensation and benefits administration and recordkeeping.Maintaining employee files and the HR filing system.Participates in administrative staff meetings and attends other meetings and seminars as necessary and to represent the department.Employee orientation, development, and training logistics and recordkeeping.Assisting with employee relations.SKILLSProficiency in MS Office Excellent time management skills and the ability to prioritize work.Attention to detail and problem solving skills.Excellent written and verbal communication skills.Strong organizational skills with the ability to multi-task.LOGISTICS and Marketing • Collect and send invoices to appropriate department.Logistics of travel itineraries.Lodging logistics.Logistics and event organization.Freight and courier management.Basic management of Joomla.Preparation of technical annexes and certificates.Management of Constant Contact for marketing campaigns.Elaboracion de contratos y reglamentos internosConciliación de estados de cuentaElaboración de anexos técnicos y certificadosLogística de itinerarios de viajeLogística de hospedajeLogística y organización de eventos. Flete y manejo de courier.Manejo básico de JoomlaManejo de Constant ContactAdministración de crédito en Skype Manager.Control de asistencia.Actualización y manejo de cambio de divisas internacional en base de datos. Show less

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  Alorica

  Feb 2018 - Apr 2019

  Customer Service Representative

  Talk to customers over the phone, to resolve their questions or concerns.Maintain and update customer information as necessary. Calmly attempt to resolve and de-escalate any issues. Escalate calls to supervisor when necessary and appropriate. Respond to request for assistance and/or possible processing of credit card authorizations. Provide feedback reports on call issues related to downtime and/or training issues.

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  GRAYSON COUNTY HEALTH CLINIC

  Apr 2019 - Jan 2021

  Front Office

  Check in/ out patients, schedule and reschedule appointments for the providers.Request and send out medical records request.Make payment plans and arrengments for patients with pending balance.Verify patients account including insurance benefits, claims and balance.Maintain office inventory and request supplies.Protect patients rights by maintaining confidentiality of medical, personal, and financial information.Redistribute electronic documents like prescription request, DME forms, and medical records.Triage patients for COVID related symptoms. Show less

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  Oncor Electric Delivery

  Feb 2021 - now

  • Project Planning Analyst Associate

    Sept 2023 - now

  • Exception Management Specialist

    Aug 2022 - Sept 2023

  • M&C Admin

    Feb 2021 - Aug 2022