Adam Biedruna

Experience

• 

  Carlson Wagonlit Travel

  Jun 2014 - Feb 2017

  - Acting as a dedicated resource for Swedish Market- Providing support and site maintenance to SE market, multinational and global clients, in the area of online booking tools: Amadeus e-Travel, GetThere, Cytric and CWT Room Select- Providing support and maintenance on CWT internal applications- Taking active participation in projects and ad hoc cases- Delivering internal trainings on CWT tools- Delivering internal trainings on OBT setup, support and maintenance: Amadeus e-Travel, GetThere- Acting as a backup for team members and Product Specialists- Maintaining proper documentation and information flow within the team- Treating each and every case with top priority, as well as ensuring best quality of the resolution provided Show less

  • CIS Senior Consultant - CIS CENTRALIZATION Team

    Aug 2016 - Feb 2017

  • CIS Consultant

    Mar 2015 - Aug 2016

  • CIS Junior Consultant

    Jun 2014 - Mar 2015
• 

  Amadeus IT Group

  Feb 2017 - May 2020

  • Maintaining migration/implementation projects in the area of OBT for Global Travel Management Companies• Providing technical and functional expertise related to OBT/GDS environment• Maintaining proper project documentation • Creating training materials and whitepapers for the customer• Delivering top quality services and maintaining positive customer relations• Providing support and site maintenance activities• Providing training sessions to the customer• Working in close cooperation with Product Marketing, Account Management and DEV to assess and meet customer expectations related to application, market specifications and possible developments Show less - leading customer implementation projects in the area of AeTM/cytric OBT's/GDS environment- leading customer workshop meetings, as well as key users trainings- maintaining proper client relationship- maintaining proper project documentation- analyzing client's expectations and providing optimal solutions- performing OBT system changes (site maintenance) as per clients expectations- providing support on the implemented tools- providing technical expertise and consultancy services to the clients, in the area of OBT and project related tasks Show less

  • Delivery Manager, Service Delivery Management

    Feb 2018 - May 2020

  • Global Implementation Manager

    Feb 2017 - Feb 2018
• 

  SoftwarePlant

  Jun 2020 - now

  Product Support Specialist