Robin Basarich

Experience

• 

  Target

  Mar 2000 - now

  We are a company that is helping families discover joy in every day life.Inspiring and utilizing simple Change Management tools for complex solutions to ensure adoption.Upskilling Global Supply Chain HQ Project Managers/Initiative Owners and Distribution Center Network Leaders with common change language and tools that ensures a humancentric approach. Focus on ensuring new behaviors adopted to work differently in support of transformation goals.Facilitating change activities through 100+ participant Change Networks.Learning every day on a team of curious joy filled peers who make coming to work everyday a great adventure, with a goal to support an amazing organization that is changing rapidly to ensure relevancy. Show less Supporting enterprise-wide service centers, 4000 end users to establish and drive Omni channel transformation focused on business readiness and organizational alignment. Implemented change through tight timelines using "Agile/Scrum" practices and multiple release management, and established a repeatable process.Established accountability dashboards for tracking and communicating progress through change plan activities.Trained over 200 Site Leaders to support Migration efforts and provided tools to track and communicate issues.Facilitator of 2 key weekly alignment meetings and key partners.Refining process through scheduled lesson learned sessions.Certified Change Leader. Show less Managed/Developed up to 10 executives and an indirect team of 150 nonexempt/contractor call center specialists specialized in Credit card and e-Commerce Fraud Prevention Operations. Championed a variety of transformational process improvements: optimized hours of operation, leadership engagement, cross training, contract negotiation, vendor relationship manager, department vision statement, launched Target.com fraud operation model, 24/7 global vendor partnership, workforce management collaboration, optimization of performance metrics,optimized operational budget year over year, and responsible for strategic roadmap.Established industry partners and hosted ongoing benchmarking sessions with focus on driving process improvements. Show less

  • Lead Project Manager Supply Chain- Communications & Change

    May 2020 - now

  • Lead Business Partner-Talent & Change Management

    Mar 2016 - May 2020

  • Enterprise Strategy Execution- Change Management

    Feb 2014 - Mar 2016

  • Manager- Fraud Prevention

    Jul 2007 - Feb 2014

  • Operation Manager -Collections

    Mar 2003 - Jul 2007

  • Operation Manager- Check Collections

    Feb 2002 - Mar 2003

  • Training Development Leader

    Mar 2000 - Feb 2002