Eckland William Chamungwana

Eckland William Chamungwana

Front Desk Receptionist and cashier

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location of Eckland William ChamungwanaDar es-Salaam, Dar es Salaam, Tanzania

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  • Timeline

  • About me

    Reservation Manager

  • Education

    • Arusha collage of hospitality

      2010 - 2011
      Certificate in hospitality Hotel/Motel Administration/Management

      Activities and Societies: Football Certificate of hotel management

  • Experience

    • THE RESIDENCE ZANZIBAR

      -
      Front Desk Receptionist and cashier

      Check in and OutHandling guests paymentsDoing guest orientationHandling guest complains

    • Hospitality

      Apr 2011 - Sept 2014
      Receptionist

      Checking in and out guest.Foreign exchange to guest.Helping or showing guest the facilities. Handling guest complaints. Receiving telephone and channel them to the right departments

    • The Residence Zanzibar

      Apr 2011 - Apr 2021

      Doing check in and out to guest.Keeping accounts of the fund received as the job involves taking payments from the client.Ensure guest receive high quality service.Performing general administrative duties like ordering hotel stationery and general filling work. Making sure guest have smooth checking in and out during their stay with us.Handling any complain and make sure it's solved.Dealing with cash/making sure guest settle his/her bills.Doing handover at the end of shift to next shifter.Handling briefing at the end of the shift.Handling requisition for front office department

      • Receptionist and Cashier

        Apr 2011 - Apr 2021
      • Front Office Supervisor

        Apr 2011 - Dec 2019
      • Front Office Receptionist

        Apr 2011 - Apr 2011
    • Southernsun Dar es salaam

      Dec 2019 - Apr 2021
      Night Auditor
    • Golden Tulip Zanzibar Resort

      Apr 2021 - now
      Reservations Manager/Front Office Manager
  • Licenses & Certifications

    • Basic certificate

      Arusha collage of hospitality
      Jul 2010
  • Honors & Awards

    • Awarded to Eckland William Chamungwana
      opening team The Residence Zanzibar Apr 2011