Eckland William Chamungwana

Experience

• 

  THE RESIDENCE ZANZIBAR

  -

  Front Desk Receptionist and cashier

  Check in and OutHandling guests paymentsDoing guest orientationHandling guest complains

• 

  Hospitality

  Apr 2011 - Sept 2014

  Receptionist

  Checking in and out guest.Foreign exchange to guest.Helping or showing guest the facilities. Handling guest complaints. Receiving telephone and channel them to the right departments

• 

  The Residence Zanzibar

  Apr 2011 - Apr 2021

  Doing check in and out to guest.Keeping accounts of the fund received as the job involves taking payments from the client.Ensure guest receive high quality service.Performing general administrative duties like ordering hotel stationery and general filling work. Making sure guest have smooth checking in and out during their stay with us.Handling any complain and make sure it's solved.Dealing with cash/making sure guest settle his/her bills.Doing handover at the end of shift to next shifter.Handling briefing at the end of the shift.Handling requisition for front office department

  • Receptionist and Cashier

    Apr 2011 - Apr 2021

  • Front Office Supervisor

    Apr 2011 - Dec 2019

  • Front Office Receptionist

    Apr 2011 - Apr 2011
• 

  Southernsun Dar es salaam

  Dec 2019 - Apr 2021

  Night Auditor
• 

  Golden Tulip Zanzibar Resort

  Apr 2021 - now

  Reservations Manager/Front Office Manager