Brooke Smith

Experience

• 

  Jackson & Coker

  Jan 2008 - Jan 2009

  Inside Sales Consultant

  Prospected for sales opportunities with decision makers; generated, maintained, and provided marketing materials to all clients; verified provider’s credentials and availability for assignments; qualified the viability of the client opportunity; generated credible and timely info; functioned as part of the assigned medical specialty team; built relationships with physicians and clients for future assignments.

• 

  Windstream Communications

  Feb 2009 - Apr 2011

  Sales Associate

  Diagnosing needs and offering solutions to new and existing customers, making outbound sales calls to new and existing customers concerning their communication needs and service, processing customer bill payments accurately and timely, ordering and stocking equipment and supplies, performing all cash policy related duties, merchandising retail store, following all Windstream operational policies and procedures, carrying out store upkeep activities and performing other duties as assigned.

• 

  University of North Georgia

  Apr 2011 - now

  Develop and implement Divisional strategic plan and budget along with a timeline for goals and action plans in order to promote UNG PCE’s workforce and personal development missions to include both open enrollment and contract training courses. Work with local businesses and government entities to develop customized training programs to meet the needs of current and future workforce.Develop new course programming to meet the workforce and economic development needs in the region.Recruit, interview, onboard, and supervise instructors for PCE programming..Oversee development and implementation of annual marketing and promotions plan in conjunction with Marketing Specialists and related timeline of entire Division to include catalog distribution, print materials, e-marketing, and promotional events in the region. Oversee existing contracted activities with third-party vendors and investigate additional contractual partnerships to meet workforce development needs.Monitor, oversee and update PCE registration database for Division. Represent and participate in various community, district and statewide committees.Process journal entries, ensure data accuracy and reconcile accounts for internal group events. Show less Responsible for management and oversight of all Professional and Continuing Education activities that occur on the Cumming campus of the University of North Georgia. Develop and initiate workforce development programming, customized training programming and the development of certificate programs that meet established criteria for industry approval and certification aiding economic develop in UNG’s 30 county service region. Coordinate and manage logistics of all contracted facility rentals for the Cumming campus to include community events, conferences, meetings and facility rentals. Develop and maintain relationships with a wide variety of economic development partners, including business, industry, and government agencies to understand the economic and workforce development needs in the region. Represent UNG at various local and regional meetings and events to establish relationships, partnerships and support. Develop and implement a comprehensive branding and marketing strategy for the entire Division to include print, video, and electronic mediums, while managing major projects such as video production and the Division website. Develop and manage a quarterly marketing plan and schedule to ensure the Division’s activities are appropriately advertised and communicated throughout the entire service region. Responsible for the direct supervision of marketing and graphic design staff as well as staff based on the Cumming campus. Show less Identify and develop cost-effective open enrollment and/or customized training solutions utilizing the intellectual capital of UNG faculty and other qualified training professionals to meet the lifelong learning needs of the community at largeLiaison with the community, business and industry by promoting strategic partnerships or alliances, communicating client needs, promoting and piloting new training programs, forecasting trends, and brokering appropriate training resources to accomplish an educational opportunityResearches, plans and develops and markets continuing education enrollment classes/programs to respond to emerging trends in lifelong learningCreate and implement new marketing plan for department to include social media, print, e-newsletter, direct mail & speaking engagementsIncreased student enrollment 30% and profits 60% from FY 2013 to FY 2014 Show less

  • Director of Regulatory Risk for Youth Programs & Clery Officer

    Jul 2024 - now

  • Assistant Director University Compliance & Clery Compliance Officer

    Mar 2022 - now

  • Associate Director Professional and Continuing Education

    Jan 2017 - Mar 2022

  • Assistant Director Professional and Continuing Education

    Apr 2015 - Jan 2017

  • Program Development Specialist

    Apr 2011 - Apr 2015