Joey Kinsman

Experience

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  Microserve

  Jan 1998 - Jan 2003

  Manage local services - Cut cost and restructure resources. Servicing IT Networks and Hardware services - Printers, Laptops, Desktops, Servers for several ManufacturesLeft position : Was told that last promotion and raise I would receive, and no room to grow. I then received another job offer that was a NEW chalenge Senior Service Technician - Manage Service department - Assign and manage local service technicians. Servicing: ACER, Dell, HP, IBM, Toshiba, Lexmark, Kyocera, CanonLeft position : Promoted to Service Manager in another Branch location Hardware services ; Repair Laptops, Desktops, Printers and Servers for several Manufacturers : Toshiba, NEC, ACER, Hp, Compaq, IBM, Digital, Lexmark, Kyocera,Left position : Promoted to NEW Branch as Senior Service Technician

  • Service Manager

    Jan 2002 - Jan 2003

  • Senior Service Technician

    Jan 1999 - Jan 2002

  • Hardware Service Technician

    Jan 1998 - Jan 1999
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  LaserNetworks

  Jan 2003 - Jan 2009

  Setup NEW branch locations in the US ( Raleigh NC (06-07), Minneapolis MN (07-08), Birmingham AL (08-09)). Team lead for Local Service Technician .Service Laser printers and Copiers from several Manufacturers ( HP, DELL, LEXMARK, KYOCERA, CANON)Left Position: Promotion to Regional Service Manager out of US Head office in Raleigh NC Service Laser printers and Copiers from several Manufacturers ( HP, DELL, LEXMARK, KYOCERA, CANON)-Field Service Excellence Award (2004)-Top Branch Employee Award (2005)Left position : Opportunity for Expansion of offices in the United States. Transfered to NEW office in Raleigh, North Carolina USA

  • Senior Field Service Technician

    Jan 2006 - Jan 2009

  • Service Technician

    Jan 2003 - Jan 2006
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  LaserNetworks

  Aug 2009 - Jun 2012

  US Regional Service Coordinator

  Service operation manger for 4 branches and third party contractors in 9 states. -Technician of the Year Award (2011)Left position: Xerox Canada acquired LaserNetworks Canada and dissolved the US division.

• 

  Service Express

  Jun 2012 - now

  Data center hardware maintenance for mainframe, midrange and Intel-based servers for IBM, HP, DEC, Sun and Dell; as well as EMC, STK, Hitachi and NetApp storage. Data center hardware maintenance for mainframe, midrange and Intel-based servers for IBM, HP, DEC, Sun and Dell; as well as EMC, STK, Hitachi and NetApp storage. -Revenue Growth Award - Q4 (2020)-Revenue Growth Award - Q3 (2020)-Team Excellence Award - Q3 (2020)-Individual 4 Core Award - Q1 (2020)Left position: Opportunity for transfer - move to Phoenix AZ branch to expand growth Data center hardware maintenance for mainframe, midrange and Intel-based servers for IBM, HP, DEC, Sun and Dell; as well as EMC, STK, Hitachi and NetApp storage. -Engineer of the Quarter - Q2 (2016)Left position: Opportunity for transfer - move to NEW branch in Dallas/Fort Worth TX

  • Field Service Engineer

    Aug 2021 - now

  • Field Service Engineer / Team Lead

    Jul 2016 - Aug 2021

  • Field Service Engineer

    Jun 2012 - Jul 2016