Imo Ema

Experience

• 

  Kohasa Engineering Company Limited

  Jul 2012 - Dec 2012

  Network Administrator
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  Comercio Cloud Computing Limited

  Nov 2016 - Oct 2017

  Network Operations Center Engineer (NOC)

  First point of contact in problem diagnosis, conducting the appropriate testing routines of scripts, potentially conduct more complex testing to meet specified requirements to bring the wide area network back to normal state.Provide primary, diagnostic incident responseInitial level triage of networking issues, dispatch , escalation and coordination of communication to ESnet users and must be able to apply their understanding of network design Configuration and installation of various network equipment like routersServed as centralized monitoring partner, capable of using linux systems monitoring tools (i.e Nagios, Spectrum, splunk, syslogs) to ensure WAN connectivity.Analyzes data network documentation and communicates to management the current operational status of networksPerform routine engineering tasks, such as power cycling remote hosts, updating software, applying security patches and inventory control, etc. Within a linux environmentOther duties as assigned Show less

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  Broad Based Communications

  Dec 2017 - Aug 2020

  Network Support Engineer

  Acknowledge all email sent to NOC promptly and treat or redirect to other units/departments as appropriate. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.configure, maintain and upgrade enterprise networks and in house active devices.Proactively notify clients (internal and external) of major outages and provide periodic updates on problem until resolution. Responsible for Second level troubleshooting of links.Act as single point of contact on all technical service requests related to Business customers in FTTX/GPON/VOIP/Ethernet/IP domain. working through necessary tests with the clients and obtaining feedback to ascertain proper functionality of links and services provided.Enhance Network services assurance and performance improvement, existing network policies, topologies, configurations and backup processes. Generate operation weekly/monthly report (which includes ticket volume and resolution).Liaise and work with field engineers in identifying and resolving issues with fibre links, using OTDR. Escalate all unresolved fibre related issues ≥ to line manager. Liaise with 3rd Party Providers and escalate issues in line with given Escalation Matrix for prompt resolution of issues pertaining to services provided.Support the Broadbased team in new CPE configuration. (ZTE GPON configuration) Provide and guide field team for all related issues regarding complaints solutions. Responsible for improving service resolution at 1st level based on previous issues handled. Communicate effectively between the clients, BBC Field Support team and Network Ops Engineers as well as 3rd party vendors. Ensure all Trouble Tickets raised and sitting in NOC bucket are closed on CRMS upon Show less

• 

  NGCOM NETWORK SOLUTIONS

  Aug 2020 - Apr 2022

  Network Engineer

  Monitor Network performance, backhaul links, Base Station uptime, BTS system status, bandwidth utilization, availability, throughput, goodput and link latency.Responsible for second and third level troubleshooting of fiber and radio linksWork on radio frequency for better performance when the need arises.Manage field engineers onsite to ensure that issues are resolved promptly according to set standardProvision of proactive and effective monitoring of events log, real time data (such as; Voltage, Temperature, Generator and PHCN Status), Backhaul/AP/BTS Fluctuations, traffic configurations and bandwidth utilization across network devices using standard network management tools and monitoring consoles such as Solarwinds, PRTG, Dude etc.Act as single point of contact on all technical service requests related to Business customers in FTTX/GPON/VOIP/ RADIO/Ethernet/IP domain. Configuration of radio devices (Cambium and ubiquiti) for usage.Configuration/activation of routers (TP links, ZTE routers, Mikrotik) when the need arises.Enhance Network services assurance and performance improvement, existing network policies, topologies, configurations and backup processes.Generate operation weekly/monthly report (which includes ticket volume and resolutionEscalate all unresolved fibre/radio related issues ≥ to line manager. Show less

• 

  MSC Cruises

  Apr 2022 - now

  In charge to support the IT manager for daily task such as Interact with guests and crew from different nationalities in order to provide support for their IT problems Work 24/7 with all onboard and ashore departments to ensure a smooth running of operations of all onboard systems and networks.Maintenance of LAN and wireless network and all related equipment.Configuration and installation of access point (Aruba access point).Configuration and maintenance of credit card payment (Rpos, Micros devices).Maintenance of domain controller and active directory in windows server.Maintenance of PC's all around the vessel. (Windows update, installation etc).Maintenance of all tablets and pos devices all around the vessel.Carries out configuration and installation of HR point and Igenico devices on ship.Setup point to point antenna connection for cruise passengers’ embarkation.Ensures steady data reception and transmission to/from the ships and LAN set-ups.Receives new cruises data and printing of new boarding access cards.Encode boarding card on Onity for confirmation.Executes all other duties assigned by the Senior IT Manager and Chief Engineer Show less

  • Assistant IT Systems Manager

    Apr 2022 - now

  • Assistant Information Technology Manager

    Apr 2022 - now