Saloni Shah

Experience

• 

  Concentrix

  Mar 2018 - Oct 2018

  Customer Service Representative

  •Delivered exceptional customer service in the credit card sales domain.•Assisted customers with inquiries, applications, and issue resolution.•Maintained a deep understanding of credit card products and promotions.•Consistently met or exceeded sales quotas through effective communication and product knowledge.

• 

  VEDANTA COPPER EXTRUSION PRIVATE LIMITED

  Nov 2018 - Mar 2020

  Operation Executive

  •Played a pivotal role in ensuring smooth operations by coordinating sales and accounting functions.•Managed and monitored sales transactions, ensuring accuracy and compliance with accounting principles.•Collaborated with the finance team to reconcile accounts, process payments, and maintain financial records.•Implemented efficient operational processes to enhance workflow and optimize productivity.

• 

  Teleperformance

  Feb 2021 - Oct 2021

  Operations Coordinator

  •Successfully led and supervised a team of over 50 professionals, ensuring seamless operations and productivity.•Streamlined credit card processing procedures, optimizing efficiency and reducing processing time.•Leveraged advanced Excel skills to analyze data, create reports, and provide valuable insights for informed decision-making.•Collaborated with cross-functional teams to implement process improvements, enhancing customer satisfaction and operational excellence.

• 

  Ai Variant

  Jun 2023 - Dec 2023

  Data Analyst Intern

  •Using automated tools to extract data from primary and secondary sources.•Removing corrupted data and fixing coding errors and related problems.•Developing and maintaining databases, data systems– reorganizing data in a readable format.•Performing analysis to assess quality and meaning of data.•Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction.