Helene Rodriguez

Experience

• 

  Community Action Of Greater Indianapolis

  Mar 2010 - May 2012

  Client Support Services Supervisor

  • Supervised and Managed the Call Center, Mail room department, and reception area. • Created and maintained monthly reports for each department • Tracked and recorded absences of employees • Conducted job interviews and reviewed job applications and resumes.• Conducted training with new staff.• Performed performance reviews, written warning, and documentation of staff.• Assisted with scheduling appointments, processing mail in applications and front desk duties as needed.• Responsible for recruiting, coaching, mentoring, motivating, terminating and developing of the departments.• Monitored and evaluated the productivity and individual performance of staff to assure that job expectations were met and to make recommendations for promotion, discipline and dismissal.• Provided high level customer service in person or by phone including explanation of eligibility requirements of the Energy Assistance Program to applicants and the general public; assisted with location and application of community resources to meet client needs. Show less

• 

  MS-IL Staffing & Packaging

  May 2012 - May 2013

  Lead-Customer Support Specialist
• 

  Neighborhood Christian Legal Clinic

  Aug 2013 - Apr 2022

  DOJ BIA Accredited Representative Paralegal/Foreclosure Operations Manager
• 

  Christel House Academy South

  Aug 2016 - now

  ESL Teacher
• 

  Cruitfly

  Jan 2022 - now

  Bilingual Workforce Specialist

  Recruiting