Siva Prakash

Experience

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  NSEIT LIMITED

  Jul 2019 - Jul 2020

  System Administrator

  • Configure and build Windows Active Directory (AD) servers while maintaining Active Directory and Group Policy services.• Troubleshoot firewalls and switches to resolve network-related issues.• Conduct digital examinations for clients by building exam servers and providing output through client network infrastructure.• Manage client servers and network infrastructure to conduct digital examinations while ensuring zero downtime for servers and network devices.• Configure and set up servers on the Windows platform, including DHCP, IIS web server, FTP, and WDS.• Address hardware issues related to CPUs and laptops. Show less

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  Comodo

  Sept 2020 - Aug 2022

  Network Operations Center Engineer

  • Led the application-level IT Service Management (ITSM) operations, including change management, ticket handling, and other ITSM services. • Served as a Windows Server Administrator, responsible for patch management. • Configured and built Windows Active Directory (AD) servers, maintaining Active Directory and group policy services. • Managed backups using tools such as Veeam, Acronis, and Infra Scale. • Conducted SSL certificate updates, endpoint license upgrades, patch installations via scripts, and firewall policy updates. • Managed monitoring tools, particularly NAGIOS, along with security applications such as Symantec Endpoint Security.. • Possess knowledge and experience in managing VMware ESXi console. Show less

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  Infosys

  Aug 2022 - now

  Senior System Engineer

  • Led the administration of application-level ITSM operations, including change management, ticket handling, CMDB management, and other ITSM services.• Configured and built application-level IIS web servers, database servers, SOAP web servers, and report servers.• Performed MS SQL database installations, database migrations, view and table creation, and cluster availability setup configuration.• Automated processes using SOAP web services at the application level.• Developed report structures using Power BI, along with extraction and SSRS reporting tools.• Managed Windows Server administration tasks, including patch management and vulnerability management on application servers.• Handled monitoring tools (Check MK, NAGIOS) and security tools (Qualys, FireEye, Tripwire, Cortex) at the application server level.• Gained knowledge and experience in using the VMware vSphere console.• Served as a ServiceNow Tool Administrator and managed mid-server configuration in ServiceNow.• Managed F5 load balancer services to optimize load distribution across application servers. Show less