Siva Prakash

Siva Prakash

System Administrator

Followers of Siva Prakash29 followers
location of Siva PrakashChennai, Tamil Nadu, India

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  • Timeline

  • About me

    A dynamic professional with experience of over 4 years in IT industry. Proficient in NOC operation, Network management, Windows & VM server management and application level Change management, Automated MS SQL webservices

  • Education

    • SRMJ vidyapeeth

      2014 - 2015
      12th Mathematics and Computer Science 83

      Activities and Societies: Na

    • Rajalakshmi Engineering College

      2015 - 2019
      B.E EEE 6.56

      Activities and Societies: NA

  • Experience

    • NSEIT LIMITED

      Jul 2019 - Jul 2020
      System Administrator

      • Configure and build Windows Active Directory (AD) servers while maintaining Active Directory and Group Policy services.• Troubleshoot firewalls and switches to resolve network-related issues.• Conduct digital examinations for clients by building exam servers and providing output through client network infrastructure.• Manage client servers and network infrastructure to conduct digital examinations while ensuring zero downtime for servers and network devices.• Configure and set up servers on the Windows platform, including DHCP, IIS web server, FTP, and WDS.• Address hardware issues related to CPUs and laptops. Show less

    • Comodo

      Sept 2020 - Aug 2022
      Network Operations Center Engineer

      • Led the application-level IT Service Management (ITSM) operations, including change management, ticket handling, and other ITSM services. • Served as a Windows Server Administrator, responsible for patch management. • Configured and built Windows Active Directory (AD) servers, maintaining Active Directory and group policy services. • Managed backups using tools such as Veeam, Acronis, and Infra Scale. • Conducted SSL certificate updates, endpoint license upgrades, patch installations via scripts, and firewall policy updates. • Managed monitoring tools, particularly NAGIOS, along with security applications such as Symantec Endpoint Security.. • Possess knowledge and experience in managing VMware ESXi console. Show less

    • Infosys

      Aug 2022 - now
      Senior System Engineer

      • Led the administration of application-level ITSM operations, including change management, ticket handling, CMDB management, and other ITSM services.• Configured and built application-level IIS web servers, database servers, SOAP web servers, and report servers.• Performed MS SQL database installations, database migrations, view and table creation, and cluster availability setup configuration.• Automated processes using SOAP web services at the application level.• Developed report structures using Power BI, along with extraction and SSRS reporting tools.• Managed Windows Server administration tasks, including patch management and vulnerability management on application servers.• Handled monitoring tools (Check MK, NAGIOS) and security tools (Qualys, FireEye, Tripwire, Cortex) at the application server level.• Gained knowledge and experience in using the VMware vSphere console.• Served as a ServiceNow Tool Administrator and managed mid-server configuration in ServiceNow.• Managed F5 load balancer services to optimize load distribution across application servers. Show less

  • Licenses & Certifications

    • ServiceNow Certified Application Developer

      ServiceNow
    • Fortinet Network Security Expert Level 1: Certified Associate

      Fortinet
      Apr 2020
    • ServiceNow Certified System Administrator

      ServiceNow
      Jul 2025
    • ServiceNow Certified Implementation Specialist-Platform analytics

      ServiceNow
      Oct 2025
    • ServiceNow Certified ITSM PROFESSIONAL

      ServiceNow
      Sept 2025
    • Microsoft Certified Systems Engineer: Security (MCSE)

      Microsoft
    • ServiceNow Certified Implementation Specialist - IT Service Management

      ServiceNow
      Aug 2025
    • Fortinet Network Security Expert Level 2: Certified Associate

      Fortinet
      Apr 2020