Michelle Major

Experience

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  Big Boy®

  Mar 2016 - Aug 2016

  Server and Hostess
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  Michigan State University - The Eli Broad College of Business

  Sept 2016 - Jun 2020

  - Conducted research regarding the effects of financial, political, and economic risk in top Latin American retailers as it relates to varying trends of international expansion- Navigated several scholarly databases to find credible sources and key findings- Developed strong analytical and numerical skills to deduce new theories and conclusions based on current and historical data- Communicated my findings at multiple conferences and contributed to a scholarly journal on behalf of Prof. Brenda Sternquist Show less

  • Development and Alumni Relations Project Assistant

    Sept 2017 - Jun 2020

  • Microeconomics Tutor

    Aug 2017 - Dec 2018

  • Undergraduate Market Research Assistant for the Broad Scholar Program

    Sept 2016 - Aug 2018
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  Whirlpool Corporation

  Aug 2017 - Aug 2017

  BUILD Externship

  This was a week-long leadership development program hosted by Whirlpool Corporation. Throughout the week, I engaged with several other externs from across the U.S., contributed to a creative presentation for an innovation challenge, and learned about Whirlpool's sales org and how to prepare for a successful career in sales.

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  Whirlpool Corporation

  May 2018 - Aug 2018

  Real Whirled Sales Operations Intern

  - Created a tool to automate over 80% of trade customer claims processes across all 7 US regions using Google Apps Script, Sheets, and Forms- Streamlined forms and created dashboards to reduce waste time and improve visibility for US market managers- Matured a proficiency Lean Six Sigma methodology for continuous improvement initiatives- Influenced change across a team of 8-10 tenured channel support analysts and executives; trained the team and documented 8+ processes of my updates/improvement- Won 1st place out of 20 teams, working cross-functionally with 4 others during the 3-day INNOVA case competition to develop and present a solution for "small-space living" Show less

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  Southwest Airlines

  Jan 2019 - May 2019

  Corporate Sales Operations Intern

  - Developed a proficiency in Salesforce CRM while managing and auditing the completion of 550+ Corporate Travel Agreements 900+ contracts for compliance- Initiated and directed the first class of interns to become LSS Yellow Belt Certified- Reconstructed 10+ different marketing collateral and created customizable materials for account managers- Organized and co-facilitated a two-week onboarding training for new hires within the corporate sales team- Participated in a voluntary observational study as part of an improvement initiative for Southwest flight turnover rates in Sacramento, CA- Presented and partially implemented solutions to streamline different sales operations processes (Corporate LUV vouchers, mailing and shipping orders, travel fair preparation, contracts processing, and more) Show less

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  Discover Financial Services

  May 2019 - Aug 2019

  Brand Design Intern

  - Designed and collaborated on 85+ projects for several internal organizations, primarily utilizing Adobe Illustrator, Photoshop, InDesign, and other design tools- Contributed insights based off of current market trends to influence the design selection of the 2020 calendar for the 5% Rewards program- Presented new communication plans to increase team visibility of individual bandwidth and project status

• 

  Jackson

  Sept 2019 - Jun 2020

  Strategic Support Associate
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  Oracle + NetSuite

  Aug 2020 - now

  - Independently sourced and qualified leads while consulting C-level executives and key personnel to analyze business needs, advise the evaluation of potential solutions, and ultimately increase business pipeline- Managed 2-3 outreach campaigns per quarter and documented unique prospecting techniques and best practices- Influenced 30 total opportunities resulting in 10 new logos and $1.2M+ in ARR

  • RFP Bid Analyst

    Sept 2021 - now

  • Business Development Representative

    Aug 2020 - Aug 2021