Adnan Mahboob, PMP®

Experience

• 

  Samsung R&D Institute India

  Jun 2013 - now

  • Efficiently handled software releases to customers for New launch/ OS-upgrade projects, SWA Market VOC, Operator features, Regional features as per Govt. Regulatory for revenue generation from feasibility study to implementation phase.• Handled Joint Development Model (JDM) Projects [3rd party vendors H/W ownership], creating good working relationship reducing challenges like Security, Accountability, Quality and on-time delivery.• Managed low memory OS upgrade models like Galaxy A10, M10, optimizing device performance as per market standards using feasibility study, brainstorming solutions and effective team work.• Supervised project for 5G implementation for Pan India 5G mobiles; collaboration and discussion with operators for requirement gathering; phase wise features development and Quality assurance by Field KPI testing.• Heading discussions and negotiations with Product Planning Group, Marketing, Development, Testing team and other stakeholders regarding Mobile features testing, release schedule. • Introduced and facilitated Agile ceremonies, continuous improvement initiatives, implementing retrospective action items and conducting process experiments to optimize team workflows.• Supervised BETA test with 10K Users for Samsung Devices '2020 leveraging before release customer experience, Release management, issue management.• Instrumental in managing Customer VOCs by collaborating with Field teams, identifying top problem Symptoms, opting remote operation support and Quick Maintenance release support to customers.• Leveraged initiatives for relationship enhancement with Operators, marketing & Service team.• Handled the partner strategy vendor positions to major network players across global boundaries of geography and culture.• Spearheaded the projects producing project plan, resource alignment, tracking of milestones and deadline to meet the project delivery on time, reviewed & released the project deliverables to the client. Show less • Successfully handled Flagship models [Galaxy Note4, Note Edge] and Mid range models [Galaxy J3, J7, A3, A5, A7], OS upgrades and Maintenance Releases launching fir South West Asian countries.• Identified process improvement and verification activities; developed and applied technical and quality improvement techniques.• Applied significant knowledge of industry trends and Provided technical direction for development, design and systems integration for multiple stakeholder engagements from definition phase to implementation.• Worked extensively with B2B & B2C clients, involved with sales customer support, managed complaints, and suggested appropriate solutions.• Maximized the Client value through process Improvement, value recognition system and Support change management initiatives.• Driving focus on risk mitigation activities and removing impediments to engineering deliverables.• Efficiently communicating with internal as well as external business and tech stakeholders for the project deliverables. Show less

  • TPM Professional II

    Apr 2020 - now

  • TPM Professional I

    Apr 2016 - Mar 2020

  • Software Engineer

    Jun 2013 - Mar 2016