Vicky Dabydoyal

Vicky Dabydoyal

Desktop/laptop Support Technician

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location of Vicky DabydoyalMauritius

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  • Timeline

  • About me

    IT Technical Support at Channel IT

  • Education

    • Imperial College Mauritius

      1986 - 1991
      Certificate Computer and Information Sciences and Support Services
  • Experience

    • Channel IT Ltd

      Mar 2002 - now
      Desktop/laptop Support Technician

      AWSP for Lenovo products and OKI printers

    • Computer Vision Ltd

      Mar 2003 - Dec 2009
      Desktop Technician

      Work as desktop computer support technician, duties shown below:Assembly of complete pc system upon request.Perform installation and setup of pc, Carry out after sales support & field service technician. Troubleshoot, repair and carry out maintenance for laser printers (mono & colour), dot matrix, scanners and fax machine with all in one printers

    • Channel IT

      Feb 2010 - now
      IT Technical Support

      Duties perform;- Installation of all kind of hardware (all compatible and clone) computers, printers and peripherals- Tier level 2 Technical support For troubleshooting, failure identification and repair of desktop / laptop and tablet.- Certified Lenovo technician (AWSP) for Thinkcenter desktop,Thinkpad laptop, tablet and smartphone products.- Escalate issues to Tier level 3 and provide alternate solution to client.- Installation and deploying of Windows 7 Windows 8 and Windows 10- Configuring and troubleshooting User Access on Windows- Identity and troubleshoot basic networks issue and comply network security for data privacy.- Assist sales department in providing specific information on product to customer. Show less

  • Licenses & Certifications

    • A+

      CompTIA
      Jun 2010
    • MCTS: Windows 7, Configuration

      Microsoft
      Dec 2012
      View certificate certificate
    • MCTS Windows 7

      Microsoft
      Dec 2012
  • Volunteer Experience

    • Chairman

      Issued by Rose Belle Village Council on Sept 2005
      Rose Belle Village CouncilAssociated with Vicky Dabydoyal