Vicky Dabydoyal

Experience

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  Channel IT Ltd

  Mar 2002 - now

  Desktop/laptop Support Technician

  AWSP for Lenovo products and OKI printers

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  Computer Vision Ltd

  Mar 2003 - Dec 2009

  Desktop Technician

  Work as desktop computer support technician, duties shown below:Assembly of complete pc system upon request.Perform installation and setup of pc, Carry out after sales support & field service technician. Troubleshoot, repair and carry out maintenance for laser printers (mono & colour), dot matrix, scanners and fax machine with all in one printers

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  Channel IT

  Feb 2010 - now

  IT Technical Support

  Duties perform;- Installation of all kind of hardware (all compatible and clone) computers, printers and peripherals- Tier level 2 Technical support For troubleshooting, failure identification and repair of desktop / laptop and tablet.- Certified Lenovo technician (AWSP) for Thinkcenter desktop,Thinkpad laptop, tablet and smartphone products.- Escalate issues to Tier level 3 and provide alternate solution to client.- Installation and deploying of Windows 7 Windows 8 and Windows 10- Configuring and troubleshooting User Access on Windows- Identity and troubleshoot basic networks issue and comply network security for data privacy.- Assist sales department in providing specific information on product to customer. Show less