Tisha Jefferson

Experience

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  Radisson Hotels & Suites

  Sept 2001 - Jul 2009

  Front Office Manager

  • Front Office operations. • Prepare detailed reports on audit findings. • Manage and lead team through day to day operations. • Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures. • Conduct weekly meetings to maintain communication of strategies and need periods, maximizing revenue, transit and group rooms. Explain billing invoices and accounting policies to staff, vendors and client

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  Nine West Group

  Aug 2009 - Jun 2013

  2nd Assistant Manager

  • Managed daily operations of $1M+ retail shoe store with 10 employees – interviewing, hiring, training, employee evaluations, oversee scheduling and payroll hours, assign duties and monitor performance, reporting, inventory, ordering to ensure stock doesn’t fall below at specified level, loss prevention. • Sales / customer service – greet customer service and assist with product selection and purchase; perform specialty / online ordering for customers, as needed. Communicate with upper management, customers, etc. to identify and resolve issues and ensure customer and company satisfaction is maintained. Ensure sales floor was always neat and presentable • Perform monthly meetings to discuss sales, goals, inform of new safety regulations, etc. • Received shipments, verified contents against invoice, ensured merchandise was correctly priced then restocked and / or rotated merchandise on sales floor and in stock room• Coordinated advertising / sales promotions. Show less

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  M&T Bank

  Mar 2014 - Nov 2014

  Product Specialist/Telephone Sales Representative

  Determines requirements by working with customers•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.•Maintains call center database by entering information.•Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities.•Enhances organization reputation by accepting ownership for accomplishing new and different requests;exploring opportunities to add value to job accomplishments• Processed applications for home equity, business and personal credit cards, personal secured and unsecured loans• Set referral appointments to the branch for deposit accounts Show less

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  Sevita

  Nov 2014 - now

  Program Director

  Assist with recruitment and interviewing of all staff; hire Program Supervisors and Mentor Recruiters in consultation with Area Director; approve hire of Program Services Clinical Coordinators and other staff members Direct and supervise the Program Supervisors and Mentor Recruiter; oversee indirect staff members Organize and implement on-site orientation and training for assigned programs; monitor training compliance and documentation; design and monitor program schedule Conduct annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; review and approve annual Program Services Clinical Coordinator and other staff evaluations Coach employees, correcting or directing employee behavior where required; recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handle termination of Program Services Clinical Coordinators and other staff members as necessary Oversee employee safety and workers’ compensation programs; monitor compliance; assist in returning employees to work; implement, oversee, and train employees about safety Conduct monthly staff meetings; attend monthly regional meetingsMonitor staffing hours for budgetary complianceWhen applicable, approve purchase of food, supplies, and equipment; review and monitor monthly invoices for accuracy and budgetary compliance Show less