CLEMENT TELSTON

Experience

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  Trident Hotels

  Aug 2010 - Oct 2010

  Housekeeping Assistant

  1.Records and Reports: Made complete records and reports for housekeeping activities, demonstrating attention to detail and organizational skills.Issue Identification: Checked rooms and halls for issues, preparing snag lists for corrective actions to maintain high standards of cleanliness and guest satisfaction.Staff Training: Provided training to staff, introducing new procedures and maintaining high standards of service delivery to enhance staff performance and customer satisfaction.Attendance Management: Maintained staff attendance records, ensuring accurate and timely documentation to facilitate payroll processing and compliance with labor regulations.Inspections and Improvement: Coordinated inspections, identifying areas for improvement and ensuring quality standards were met or exceeded to enhance the guest experience. Show less

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  Radisson Blu

  Sept 2010 - Jan 2011

  Housekeeping Host

  Communication Management: Answered phones and maintained registers and records to facilitate efficient communication within the housekeeping department.Supply Management: Made indents and budgets for housekeeping supplies, demonstrating strong organizational skills and ensuring adequate inventory levels.Quality Assurance: Checked rooms and their status to uphold high standards of cleanliness and guest satisfaction, ensuring adherence to hotel policies and procedures.Minibar Maintenance: Ensured maintenance of minibars and prepared duty rosters, contributing to the smooth operation of housekeeping services.Quotation Preparation: Prepared quotation letters, showcasing proficiency in written communication and attention to detail. Show less

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  Hotel Soorya Regency

  Jan 2011 - Jun 2011

  Operations Manager

  • Premises Maintenance: Ensured the hotel premises were well-maintained and complied with food service requirements to uphold quality standards.Budget Analysis: Analyzed budgets and maintained accurate records of financial and procedural activities to optimize resource allocation and cost-effectiveness.Staff Management: Conducted meetings for department heads, oversaw recruitment, and conducted training sessions to enhance staff productivity and performance.Inspections and Improvement: Coordinated and conducted inspections, identifying areas for improvement and implementing corrective measures to enhance operational efficiency.Attendance Management: Maintained staff attendance records, ensuring accurate and timely documentation to facilitate payroll processing and compliance. Show less

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  Abu Dhabi National Hotels Compass ME LLC

  Apr 2013 - Aug 2016

  Catering Supervisor & Office Admin

  1 Duty Roster Preparation: Prepared duty rosters to ensure efficient staff allocation and scheduling, optimizing workforce productivity.2.Office Supplies Management: Managed stocks of office supplies, submitted timely reports, and maintained accurate records to ensure smooth office operations.3.Housekeeping Assistance: Assisted in housekeeping duties, tracked consumption, and prepared requisitions for efficient stock management, contributing to a well-organized work environment.4.Equipment Maintenance: Checked outlets, public areas, and equipment conditions regularly, optimizing functionality to enhance service delivery and customer satisfaction.5 Supervision: Supervised areas and ensured efficient housekeeping operations, maintaining cleanliness and organization standards.6.Report Generation and Presentation: Submitted timely reports and prepared presentations/proposals, demonstrating effective communication and documentation skills.7.Team Supervision: Provided leadership and direction to a team of catering staff and office administrators, ensuring adherence to standards and policies.8.Inventory Control: Managed inventory levels of office supplies, monitoring consumption rates and ordering replenishments as needed to prevent shortages.9.Facilities Maintenance: Oversaw the maintenance of facilities, including outlets and public areas, to uphold cleanliness and appearance standards.10.Operational Efficiency: Implemented strategies to streamline operational processes, optimizing efficiency and reducing costs where possible.11.Vendor Relations: Established and maintained relationships with vendors and suppliers, negotiating contracts and ensuring timely delivery of goods and services.12.Customer Service: Addressed customer inquiries and concerns promptly and professionally, striving to exceed customer expectations and enhance satisfaction levels. Show less

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  Bin Butti International Holdings

  Aug 2016 - Jul 2019

  Catering & Operations Administrative Coordinator

  1.Event Coordination: Planned and coordinated catering services for various events, ensuring seamless execution and client satisfaction.2.Client Liaison: Acted as the primary point of contact between Bin Bu International and clients, understanding their catering needs and preferences to provide personalized service.3.Menu Customization: Collaborated with clients to customize menus based on dietary preferences, cultural considerations, and event themes, ensuring a tailored experience.4.Vendor Management: Sourced and negotiated with food suppliers to ensure quality ingredients and cost-effectiveness, meeting budgetary requirements without compromising on quality.5.Logistics Planning: Organized and managed logistics for catering events, including transportation, setup, and breakdown, to ensure timely and efficient service delivery.6.Budget Management: Developed and managed catering budgets, tracking expenses and ensuring cost-effectiveness while maintaining high-quality service standards.7.Staff Coordination: Coordinated catering staff, including chefs, servers, and support staff, ensuring proper training, scheduling, and adherence to service standards to deliver exceptional service.8.Quality Assurance: Implemented and enforced quality control measures to maintain high food safety and hygiene standards, meeting regulatory requirements and ensuring customer satisfaction. Show less

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  National Corporation for Tourism & Hotels

  Aug 2019 - Feb 2021

  Catering & Operations Administrative Coordinator (Acting Manager)

  1.Supervised Daily Operations: Managed and oversaw the daily operations of pantries, clubs, kitchens, and sports centers, ensuring optimal efficiency and performance.2.Policy Development and Implementation: Developed and implemented policies to drive project achievement, emphasizing procedural excellence and adherence to organizational standards.3.Health and Safety Compliance: Ensured compliance with health and safety regulations, prioritizing a secure work environment for staff and customers alike.4.Event Planning and Management: Successfully planned and organized various events, including VIP/VVIP gatherings and theme nights, demonstrating strong event management skills and attention to detail.5.Quality Service Maintenance: Took corrective actions as necessary to maintain high standards and quality service, emphasizing attention to detail and continuous improvement.6.Interdepartmental Communication: Facilitated communication between departments, ensuring seamless coordination and efficient information flow to enhance operational effectiveness.7.Stock Management: Assisted in housekeeping duties, tracked consumption, and prepared requisitions for efficient stock management, optimizing inventory levels to meet operational demands.8.Equipment Maintenance: Checked equipment conditions regularly, optimizing functionality to enhance service delivery and minimize downtime.9.Staff Scheduling: Planned duty rosters and ensured efficient staff allocation and scheduling to meet operational requirements while maximizing workforce productivity.10.Housekeeping Duties: Assisted in housekeeping duties, including tracking consumption and preparing requisitions, to maintain cleanliness and organization within operational areas. Show less

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  National Corporation for Tourism & Hotels

  Dec 2021 - now

  Procurement Officer

  1.Spearhead the creation of meticulous master files for projects and tenders, ensuring comprehensive documentation and organization.2.Collaborate with senior leadership to efficiently complete mobilization initiatives within established timelines, driving project success.3.Resolve client claim issues promptly and efficiently, fostering positive relationships and ensuring client satisfaction.4.Execute strategic purchasing of essential assets critical to organizational functions, optimizing procurement processes.5.Manage procurement of maintenance and engineering items as per requests, overseeing the entire procurement process.6.Facilitate communication between departments, ensuring all relevant parties are informed of project developments.7.Develop and implement improved vendor sourcing and negotiation procedures, resulting in increased cost savings through negotiated discounts.8.Ensure compliance with company procedures by managing vendor registration and adherence to procurement policies.9.Cultivate and maintain strong supplier relationships, fostering a positive and collaborative environment conducive to successful procurement operations.10.Promote effective teamwork and high morale among staff, colleagues, and operational managers, enhancing overall productivity and performance.11.Monitor and coordinate deliveries of items between suppliers, ensuring timely and efficient procurement processes.12.Progress through various purchasing, warehousing, and leadership roles, demonstrating adaptability and expertise in procurement management.13.Contribute to vendor and item sourcing efforts, ensuring a diverse and reliable supply chain to meet organizational needs.14.Oversee tendering procedures and actively participate in bid evaluation processes, ensuring compliance and optimal vendor selection.15.Utilize expertise in SAP ERP to streamline and enhance procurement operations, optimizing efficiency and effectiveness. Show less