Nicole Head

Experience

• 

  Nordstrom

  Jun 2015 - Aug 2015

  Retail Management Intern

  Increased store revenues by suggesting specific products unique to customer taste resulting in upselling on a majority of salesProvided customers with exceptional customer service and an unparalleled experience with the goal of building personal relationships to secure repeat businessGrew sales by successfully increasing average order value and enrolling visitors into rewards programsCommitted to reaching daily/monthly personal sales goals and numbers

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  PAIGE

  Jan 2016 - Apr 2016

  Merchandising Intern

  Supported the merchandising team and maximize the team's goals by providing technical supportAided in providing analytical and statistical data that supports the development of seasonalmerchandise line plan(s)Identified business opportunities while working with each collectionUtilized Microsoft Excel to update merchandise rolls, line sheets, and change memosInteracted with other departments in order to gain familiarity with regards to how a manufacturingapparel company runs Show less

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  PAIGE

  Jun 2016 - Oct 2018

  Showroom Assistant

  Offered customer support by working directly with the account base, including placing daily orders / e- orders, processing return authorizations, providing guidance, as well as monitoring and driving sales per accountAssisted account executives with appointments by preparing and merchandising inventory, presenting the seasonal line, taking notes and writing ordersCommunicated effectively and transparently across all departments (i.e. production, design, merchandising and public relations) in efforts to organize and accomplish day to day operationsAccountable for direct management of our internship program - daily instructional training in order to promote employee growth/developmentResponsible for the overall maintenance of the showroom, samples and online ordering system, as well as preparation for several tradeshows throughout the year Show less

• 

  Crocs

  Dec 2018 - now

  Led the future of Personalization by attracting new Crocs consumers and achieving substantial growth with industry-leading products.Successfully increased the Personalization business by 13% from 2022 to 2023 Played a pivotal role in managing and implementing the strategic vision for franchise plans, collaborating closely with Design, Development, Demand Planning, and Marketing teams.Developed seasonal narratives, concepts, and collections for both mainline and key account businesses.Demonstrated strong collaboration skills and a talent for building dependable, high-performing teams. Show less Assisted in the management of the Global Product Line for the Personalization business, as well as Collaboration PartnershipsWorked cross-functionally to manage complete product lifecycles including seasonal strategic planning, trend forecasting, briefing and development, line reviews, and life cycle managementConducted trend and consumer insight research to guide seasonal product strategy and new market opportunitiesManaged $200M in global revenue across the Personalization franchise Show less

  • Global Category Manager - Personalization

    Mar 2021 - now

  • Associate Product Line Manager - Jibbitz + Collaborations

    Dec 2018 - Mar 2021