Katherine Guildner

Experience

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  IHOP

  Mar 2015 - Mar 2017

  Assistant Manager & Regional Trainer

  •Cultivated a positive and motivating team environment through effective communication and leadership.• Successfully scheduled, organized, and administered new employee training programs across the Northeast region to drive consistency within new locations.• Analyzed operational procedures to identify and implement improvements in service, performance, and safety throughout the Northeast.

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  Blue Plate Kitchen

  Feb 2017 - Oct 2019

  Marketing Supervisor

  •Utilized search engine optimization (SEO) techniques to enhance online visibility and improve sales.•Partnered with stakeholders to develop and implement comprehensive marketing strategies.

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  TheKey

  Sept 2017 - Oct 2019

  Human Resources Generalist

  •Developed employee handbook and company policy documentation to ensure clarity and consistency.•Reconstructed and implemented streamlined processes for tracking and maintaining accurate employee records, including staffing levels, leave of absence requests, and performance evaluations.•Collaborated with executive team to identify staffing needs and execute effective recruitment strategies, resulting in timely and successful hiring outcomes.•Maintained comprehensive employee data in HRIS and payroll systems, ensuring accurate and up-to-date information.•Managed full-cycle recruitment process, from sourcing and screening candidates to onboarding new hires, ensuring compliance with company policies and procedures. Show less

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  Hartford HealthCare

  Oct 2019 - Jun 2021

  Recruiter
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  TheKey

  Jun 2021 - now

  •Played a pivotal role in overseeing the ongoing development and performance of the offshore HR Service Center team post-launch, ensuring continuous improvement and operational excellence.•Conducted in-depth analyses of workforce trends and provided actionable insights to the executive team through staffing reports.•Led comprehensive audits and analyses of HR Service Center ticket and call data, providing crucial insights to inform daily, weekly, monthly, and quarterly executive reports.•Established rigorous audit procedures, and internal/external SLAs to enhance overall service delivery for the HR Service Center team.•Partnered with Centers of Excellence to drive operational improvement Show less •Partnered in the strategic integration of Workday, Freshservice, and Freshdesk into core HR operations, achieving 100% user adoption through comprehensive training and support.•Spearheaded the launch and development of a 10-person offshore HR Service Center team, encompassing role definition, process implementation, audit establishment, internal/external SLAs and customer service standards.•Developed and delivered over 350 hours of live training to 1500+ corporate team members, ensuring a smooth transition to new systems and processes.•Led the creation and development of training materials, scripts, and knowledge base articles for the HR Service Center, enabling efficient and consistent support delivery. Show less •Led the development and implementation of a standardized applicant tracking system, enhancing recruitment efficiency and streamlining processes prior to HRIS implementation.•Spearheaded full-cycle recruitment strategy during a period of rapid company growth, achieving an average time-to-hire of 21 days from requisition opening to new hire start date.•Collaborated with Talent Acquisition leadership and the onboarding team to optimize departmental workflows, improving the overall new hire experience. Show less

  • Manager, HR Process Improvement

    May 2024 - now

  • Human Resource Analyst

    Aug 2022 - May 2024

  • Human Resources Generalist

    Jan 2022 - Aug 2022

  • Corporate Recruiter

    Jun 2021 - Jan 2022