Barun Dey

Experience

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  KARNET

  Jun 2003 - Jul 2004

  IT Support Enginner

  • Part of a 7 members team to handle and ensure the systems/network related issues are resolved with minimum TAT.• Visiting the customer locations and resolving reported issues pertaining to servers, computer peripherals/hardware, software, and network.

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  CMC LTD

  Jul 2004 - Mar 2005

  IT Support Enginner

  • Handling all the IT/System/Network related problem tickets/incidents, gathering the information related to the ticket lodged, and troubleshooting the system/server/network related issues.• Ensure zero down time by carrying out proper maintenance of servers, networks, etc.

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  PCS Technology Ltd.

  Mar 2005 - Oct 2006

  IT Support Enginner

  • Spearheading a team of 5 engineers in providing support for the Server and Network level problems for different customers.• Ensuring zero downtime by providing support to daily lodged calls.• Installing and up grading the servers, while updating the system ensuring increase in overall productivity and efficiency.• Handled the entire system administration, banking software, networking of 4 branches.• Keeping an update on the common queries and technical glitches faced by the customer and escalate them to the concerned authorities. Show less

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  Web Spiders

  Oct 2006 - Feb 2011

  Network Manager

  • Leading a technical team and managing IT platforms (Windows, Linux, Network, Security).• Responsible for carrying out the purchasing & configuring the dedicated servers, booking of domain names, web hosting (dedicated/shared), mail hosting and hosting web sites on live accounts.• Designing new hosting environments and implementing solutions as per client requirements.• Ensuring redundancy of servers through deploying Backup Servers.• Installing, configurating, managing different types of versions controlling server environments like CVS, VSS (Visual Source Safe) and TFS (Team Foundation Server).• Handling the FTP server configuration along with the web servers (IIS and Apache)• Configuring and administrating of SQL Servers• Troubleshooting the issues related to Active Directory, DNS and DHCP Servers.• Providing Firewall/Network security through ISA 2004 server with GFI Web-Monitor.• Administering the Linux servers running with Apache, Samba, SSH, FTP, NFS. Show less

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  Bank of America

  Feb 2011 - Aug 2016

  Senior Analyst

  • Managing over 12 Applications as Primary Middleware Application Engineer where IIS web server is the platform.• Supporting in-house applications and server infrastructure as a Level-4 SME (Subject Matter Expert) and primary contact for few Applications.• Being primary contact for few Applications, joining the bridge for P-1 (priority-1) issues to provide the resolution.• Ensuring OS Remediation as an owner/Remediation Coordinator over 1500 servers with zero downtime/impact at Application end.• Automating patch management through using BMC BladeLogic tool.• Managing OS configuration & performance management including SSL/IPSEC certificate renewals.• Monitor and tune the system to achieve optimum performance levels in standalone and multi-tiered environments.• Scheduling the Change Request (CR) for the changes to be performed on the servers and Applications. Working with Application/System owners to secure their approvals on the CRs.• Deploying the new code/release across all the environments (Development, QA, Production and DR).• Perform Incident resolution, problem determination, and root cause analysis in accordance with SLA (Service Level Agreements).• Facilitating technical consultancy to internal technical teams and Application/Server/System owners.• Server hardening checks through Symantec ESM Manager and remediation of the same.• Coordinating with server build teams for the new builds, and updating Cable Matrix, Build Sheet, CMDB tool for the Line of Businesses. Show less

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  IBM

  Aug 2016 - Sept 2021

  Technical Solutions Architect

  ..in addition to above section:• Engaging Subject-Matter Experts (SME) from various technology based on the project requirement and briefing them the requirement and their responsibilities in calls /meetings. Then doing the following ups with SME to guarantee successful and flawless delivery within the SLA and maintaining the following up & tracking the open issues till closure.• Preparing architectural solution documents like TSD (Technical Solution Design), SOW (Statement of Work) and submitting that for the PWO (Project Work Order).• Building the cost case by understanding the requirements. Once cost case preparation is completed, conduct peer reviews with internal reviewers, and incorporate the final cost case in the proposal.• Continuously working towards improving the cycle time targets for project delivery and actively contributing to continuous improvement initiatives.• Working with respective teams for building approved service catalog for the standard build and decommission of the servers. So that customers can get the proposal at the earliest possible and they can quickly sign the pre-approved pricing for the specific services. • Collaborate closely with project management team and relevant subject matter experts to ensure solutions are operationally robust and implementable. Show less

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  Kyndryl

  Sept 2021 - now

  Senior Lead - Client Technical Solutioner

  • Working on RFS (Request for Service) deals for the existing customer where requested services neither cannot be provided under BAU support contract, nor covered under the base contract.• Getting engaged on the NBIE (Non-Binding Initial Estimation) deals for new customers, meeting with customers to capture the functional requirements and then liaise with all the internal stakeholders to create solution & cost estimation appropriate for bidding against the RFP (Request for Proposal).• Orchestrating the development of complex, multiple year, custom solutions, and associated cost cases, with the goal of ensuring the delivery of high-quality services and/or solutions which meet client's business and technical requirements.• Interacting with the internal/external client and other key stakeholders, as appropriate to the level of solutioning experience and skill, to understand the strategic priorities, business and technical requirements, issues, and tactical problems, to develop and articulate robust and innovative technical solutions.• Presenting, reviewing, and modifying the solution, with the internal/external client and key stakeholders, to meet deal requirements and to close the deal for the organization. • Working as a primary client contact for assigned RFS(s) during requirements gathering, solution design, creating cost estimation for the new projects/deals.• Taking complete ownership to understand and balance the customer's requirements from different sources in complex environments and translate those into appropriate solution design and cost case documents...continued to next section (because 'Kyndryl' is a new name of the company after spin-off from IBM) Show less