Shann Augustine

Experience

• 

  Walmart Canada

  Sept 2020 - now

  Led the department to the number one position in the market with an e-comm NPS score of 120%Provided leadership, insight and mentoring to newly hired employees to share knowledge of various company programsInterviewed prospective employees and provided input to HR on hiring decisionsPrepared weekly schedules to verify proper floor coverage within fiscal guidelines Was named Employee of the Month and was nominated for the Shining Star of the YearProcessed cash transactions and maintained accurate drawers to meet financial targetsConducted customer surveys and utilized customer feedback to uncover customer needs and preferences, resulting in improved customer experience Cross-trained in other departments and assisted the departments during busy hours as well as contributed to the accomplishment of short-term projects in the store.Played a significant role in increasing the overall CSAT rating of the OMNI department.Developed and maintained relationships with customers by providing outstanding customer service.Handled customers' questions and concerns over the phone and in person.

  • OMNI Department Manager

    Sept 2022 - now

  • Customer Experience Salesfloor Associate

    Dec 2021 - Sept 2022

  • OMNI Customer Experience Associate

    Sept 2020 - Nov 2021