Ishika Makkar

Experience

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  Honasa Consumer Ltd.

  Jan 2020 - May 2020

  Team Lead Manager

  Worked With Facebook through Honasa and completed my training in community building as a Team Lead. Duties and responsibilities include: • Supervised 10 people in maintaining the product’s page• In charge of maintaining the page and ensuring that it functions properly• Assigned to handle most small to large businesses deals that have a Facebook page and advertised mama earth products

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  Subway

  Jan 2022 - Oct 2022

  Customer Service Representative

  Serves a wide range of guests, mostly local business leaders, people working in nearby stores, doctors, students, and tourists. Provides service to approximately 200 people per day. Located near the Vaughan Mills Mall. Duties include:•Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.•Demonstrates a complete understanding of menu items and explains them to guests accurately.•Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes changes.•Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.•Prepares food neatly, according to formula, and promptly.•Check products in the sandwich unit area and restock items to ensure a sufficient supply throughout the shift.•Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and clean-up.•Cleans and maintains all areas of the restaurant to promote a clean image. •Understands and adheres to the 3-step method for cleaning.•Understands and adheres to all quality standards, formulas, and procedures as outlined in the SUBWAY® Operations Manual.•Maintains professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.•Performs light paperwork duties as assigned.•Completes SUBWAY®courses as directed Show less

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  Purolator Inc.

  Jun 2022 - Jan 2023

  PM Sorter

  Arranging, Classifying, and Dividing resources and goods. Typically operate in production or logistics settings. Putting things in specific categories or places by sorting and separating them. Programming and running of the equipment and systems for automated sorting.Duties include:•Building positive relationships with team members (couriers, lead hands, and sorters) while working with conveyor and roller belts, inside trailers, cargo containers, and package vehicles •Accurately scan, count the number of stops on a truck, and write all premium products while loading •Load line haul trailers to ensure all pre-scheduled departures are met.•Scanning/Cubing/Reweighing.•Ensuring all safety regulations are followed. Show less

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  Compass Group

  Oct 2022 - Jan 2023

  Customer Service Representative

  Serving 200+ students, professors, administrative workers, staff, and guests at Guelph Humber Cafe, which sells STARBUCKS coffees as well. Duties include:• Managing the restaurant in the absence of the manager.• Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.•Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.•Anticipates customer and store needs by constantly evaluating the environment and customers for cues. • Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.•Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.•Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Show less

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  Compass Group Canada

  Dec 2022 - Aug 2023

  Responsible for setting up the event, picking up and delivering food and beverages, servicing, and breaking down and cleaning up after the event in catering dept. at Humber College.Roles and Responsibilities include:• Managing and supervising the event in the absence of manager• Assisting in the development and implementation of marketing strategies to promote catering services• Assisting in all duties related to customer billing and taking orders• Checking identification to ensure customers are the legal age to purchase alcohol• Coordinating food and beverage selection based on client preferences• Setting up dining and buffet areas as per the client instructions• Taking inventory of ingredients and catering supplies and ordering new stock as required• Ensuring all tableware and chafing dishes are properly cleaned and sanitized before catering event Show less Managing the purchasing and controlling of costs and sales at major food outlets such as Pizza Pizza, Subway, Tim Hortons, Starbucks, Booster Juice, Trades, and street cafes at Humber College. Roles and responsibilities include:• Managing the purchasing process and ensuring that controls are put in place to protect an operation's prime costs and expenses.• Managing costs and making decisions that can affect the quality of an operation's product or service. • Creating a profitable menu based on standard food and beverage cost percentages. • Building strong relationships and partnerships with suppliers and vendors. • Managing the inventory efficiently. Show less

  • Catering associate

    Apr 2023 - Aug 2023

  • Office Administrator

    Dec 2022 - Aug 2023
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  Compass Group

  May 2023 - Aug 2023

  Bartender

  To serve food and beverages to our guests in the bar, providing a guest experience that is consistent with Compass Group of Canada standards.Duties and Responsibilities include: •Mixing, garnishing, and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar.•To be familiar with all food and beverage menus, and specials and to assist the guest in their selection •To provide service to our guests in an efficient, friendly, and professional manner.•Maintain cleanliness of the work areas and equipment according to Company's standards.•Inspect the cleanliness and presentation of all china, glass, and silver before use.•Assist team members to ensure proper coverage and prompt guest service.•Performing opening and closing procedures including, but not limited to, the setup and break down of stations, clearing and re-setting up of tables. Show less

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  Four Points & Element Toronto Airport

  Aug 2023 - now

  Night Auditor

  Accurately balances all hotel income and expenses for a 24-hour hotel operating period.Duties and Responsibilities include:•Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.•Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.•Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.•Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.•Act as hotel system liaison during night hours. Call in and open tickets with Lightspeed, or System Support during the overnight hours if a system fails or issues occur.•Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.•Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.•Promote teamwork and quality service through daily communications and coordination with other departments.•Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards Show less