Samer Tarabzoni

Experience

• 

  SHADA Hospitality - شدا للضيافة

  Feb 2014 - Feb 2015

  Front Desk Receptionist

  Front office duties for gusts .checking in, complains. And providing a great service for the gusts

• 

  McDonald's

  Feb 2015 - Feb 2017

  Crew Trainer

  Making sure staff are following the rules and regulations of the food service within the restaurant activities and .serving customers

• 

  Etihad Atheeb Telecom Co. "GO"

  Mar 2015 - Jun 2015

  Call Center Specialist

  Expecting . calls of support for customers and assisting with solutions

• 

  Jarir Bookstore

  Mar 2020 - May 2022

  First Technical Support

  -Diagnose and fix laptops and smartphones.-Recovery laptops and smartphones.-Fixing software issues.-Dealing with issues facing the customer and explaining.-supervises the send/receive devices to the service center.-Replace spare parts components for devices.-dealing with AS400 System.-Given a full Report for devices Health status

• 

  United Cement Industrial Company

  May 2022 - Feb 2023

  IT Support Specialist

  -Supervision on IT infrastructure work-Provides Level 1 & 2 help desk support and resolve IT related issues with the end users-Provides support and maintenance of routine software and hardware proplems in the IT systems-Server as the initial point of contact for user computer & network & application & any related proplems-Maintains inventory and documentation of computer hardware & software

• 

  Flyadeal

  Jan 2023 - now

  -cloud migration initiatives-Architected and implemented scalable cloud solutions-Automated infrastructure provisioning and management-Ensured security and compliance-Optimized cloud costs and performance-Collaborated with development teams-Monitoring in-house & cloud resources

  • IT Infrastructure Engineer

    Oct 2024 - now

  • System Support Engineer

    Jan 2023 - Oct 2024