Louis Robertson

Experience

• 

  Tudor Rose Restaurant

  Jun 2007 - Oct 2007

  Kitchen Assistant

  -General kitchen duties

• 

  Goodwood Estates

  Jul 2008 - Jul 2008

  Hospitality Assistant

  o Waiter duties & bar assistance o Cleaning & setting up tables

• 

  Waitrose

  Oct 2008 - Sept 2010

  Shop Floor Assistant

  Saturday work whilst at college. Rotation of food, handling money at tills, customer services.

• 

  University of Winchester

  Jan 2011 - Jul 2011

  Student Associates Scheme

  o Induction days at Winchester Universityo 15 day primary school experienceo Produced a portfolio record of experience

• 

  SPAR Blakemore Retail

  Jan 2012 - May 2013

  Sales Assistant

  o Cashiero Customer serviceo Stock rotationo Cleaning duties

• 

  Natures Way Foods

  Aug 2013 - Dec 2013

  Project and Admin Support

  Providing administration support and assistance for: ERP Project Team - implementation of Microsoft Dynamics AX 2012 o Taking meeting minutes using Microsoft One Note o Creating Microsoft PowerPoint presentations o Updating and following up project risks, issues and actions o Amendment of financial/budget and other data in Microsoft Excel spread sheets o Organising and maintaining calendars and arranging meetings o Communication with key business stakeholders verbally and via email o Amending Microsoft Visio flow diagrams for the business o Attending and documenting Business Lead meetings and workshops o Management and amendment of documents within Microsoft SharePoint Business Systems Department o Undertaking basic service desk activities and tasks o Management of contract renewals o Carrying out equipment audits o Customer survey distribution and collating feedback o Raising purchase requisitions, placing orders and receipting invoices o Receiving and amending customer orders for Production within the current ERP Show less

• 

  Zurich Insurance Company Ltd

  Mar 2014 - Aug 2014

  PMO Administrator

  Providing administration support and assistance for a nationwide IT insurance project.o Taking meeting minutes using Microsoft One Noteo Creating Microsoft PowerPoint presentationso Updating and following up project risks, issues and actionso Logging change requests and business decisionso Organising and maintaining calendars and arranging meetingso Communication with key business stakeholders verbally and via emailo Amending Microsoft Visio flow diagrams for the businesso Management and amendment of documents within Quickr o Collating Workstream Lead weekly reports and communicating to business Show less

• 

  Ipsos MORI

  Jun 2015 - Jul 2015

  Market/Social Research Interviewer (Casual)

  o Three day training course o Face-to-face interviewing in people's homeso CAPIBUS weekly surveyso Use of CAPI to conduct and synchronise surveys

• 

  Bupa Australia & New Zealand

  Nov 2015 - Jan 2016

  Data Administrator

  Processing overseas student's insurance enrolment information onto a database.

• 

  NGS Global

  Mar 2016 - Sept 2016

  Programme Delivery Assistant

  Part of a small core team delivering a major federal government executive evaluation programme rolled out to 2500 Border Protection staff processed for executive level positions.Business Process Review o Improving operational processes using key lessons from pilot phase o Key input for the development of online tools and email communications content o Updating and following up project risks, issues and actions o Reporting to CEO with recommendationsProblem Management o User AcceptanceTesting of website platforms in various environments o Tracking and reporting issues with database software o Liaising with IT development partners in Melbourne, Toronto and London o Reducing number of Severity 1 technical issues from five to one in a month o Presenting problem status at client meetingsClient Relationship Management o Reporting programme statistics and general updates in weekly reports and meetings o Programme review – compiling and presenting data for entire participant pool.Helpdesk Team Leader o Email and 24 hour call assistance for participants, raters and assessors o Document management using Microsoft SharePoint o Database management o Compiling and formatting participant reports o Delegating tasks to and training project admin team Show less

• 

  Oranga Tamariki–Ministry for Children

  Sept 2017 - Feb 2018

  Project Coordinator

  Working with the Project Lead, project team and all Stakeholders, ensuring project control at all phases of the programme towards the establishment of a service supporting vulnerable young adults across New Zealand, using structured project methodologies. Project Management o Maintaining project plans o Risk and Issues management o PID reviews o Weekly team status updates o Stakeholder engagement: programme and PMO reporting Team Administration o Procurement management o Logistics management o Document management o Ad hoc administrative support Show less

• 

  Business West

  May 2018 - Jun 2019

  Project Coordinator

  Working with project managers and specialists in the Innovation team delivering government-funded schemes aimed at supporting local SMEs with growth and innovation. o Logging and coordinating project outputso Producing monthly reports on project outputso Enrolling clients and documenting progresso Ensuring all client data is logged onto CRM systemso Following up on progresso Generating client leads through marketing, interdepartmental liaising and networking eventso Logging and coordinating information on financial performanceo Input into project's lessons learned and process developmento Coordinating purchase orders and invoicingo Preparing reports, figures and forecasts for managemento Checking and progressing timesheets and expenses Show less

• 

  Priory Group

  Jun 2019 - Apr 2020

  Project Coordinator

  Providing a service to project teams in delivering a variety of IT projects in a large and complex organisation, applying PRINCE2 methodology. Involved in large scale projects such as replacing time and attendance clocking machines with new touchscreen kiosks at dozens of healthcare and adult care sites across the country.

• 

  LJR Professional

  Jul 2020 - Apr 2021

  Web Designer & Developer
• 

  Innovate UK

  Nov 2020 - now

  Supporting the Programme Manager in implementing, embedding and maintaining the governance and evaluation activities for £70m COVID-19 response grant programmes for ~750 UK organisations involved in research and development activities.

  • Investment Readiness Product Specialist

    Jan 2023 - now

  • Portfolio Manager

    Apr 2022 - Dec 2022

  • Project Coordinator

    Nov 2020 - Mar 2022