Sajawal Nauman

Experience

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  DataKloud IT Solutions Inc.

  May 2022 - Sept 2022

  Technical Support Engineer

  • Administered Windows Server roles such as Active Directory, DNS, DHCP, Group Policy, and Terminal Services, ensuring smooth operation of critical infrastructure.• Managed Microsoft Office 365 solution and performed various administrative tasks related to user mailboxes, Microsoft Teams, Office365 apps, and Azure AD.• Performed Active Directory administration by creating and managing user, group, and organizational unit objects, ensuring proper user access and group membership.• Installed and configured Windows Server virtual machines to support application server requirements, ensuring efficient utilization of resources.• Deployed new desktops and laptops, and provisioned software and operating systems to meet user requirements.• Backed up and restored AD directories for the entire client base. Show less

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  Public and Business Service Delivery | Services au public et aux entreprises

  May 2023 - Sept 2023

  Information Technology Operations Analyst

  • Logged, tracked and resolved over 180+ weekly tickets related to software and hardware issues, implementing best practices for ticket management to maintain a 98% resolution rate.• Provided technical services as part of a systems project team by carrying out weekly investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs• Maintained contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.• Developed a repository of 174+ technical guides and troubleshooting steps, increasing first-call resolution by 23%.• Onboarded and trained 15+ incoming junior tech support specialists.• Assisted in backing up and restoring Virtual Machines, and administering File Server Permissions of 60,000+ employees. Show less

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  DataKloud IT Solutions Inc.

  Jun 2024 - Sept 2024

  Jr. DevOps Engineer

  • Implemented and maintained Linux and Windows server operating systems on Azure, ensuring optimal performance and security.• Configured and managed Azure resources, performing sysadmin tasks to enhance cloud infrastructure efficiency and scalability.• Developed and executed scripts using SQL, Bash, PowerShell, and Python to automate routine tasks on Azure, improving system reliability and reducing manual workload by 25%.• Utilized Bicep for Infrastructure as Code, deploying Azure resources consistently and efficiently, which improved infrastructure deployment times by 35%.• Monitored and optimized system performance using Azure Monitor and Azure Log Analytics, leading to improved system response times.• Implemented CI/CD pipelines using Azure DevOps, enhancing the software delivery process and reducing integration issues. Show less