Christine Hull

Experience

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  Hip Pocket

  Jan 1987 - Jan 1991

  Districat Sales Manager

  •Relocated from NC to VA as Richmond Area Sales Manager of several high volume retail stores •Managed a goal oriented, high-pressure sales environment.•Created and implemented sales/service training programs ensuring well-developed and motivated associates•Assisted in implementing a new on-line inventory control system

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  Crestar Bank

  Jan 1991 - Jan 1993

  Customer Service Representative

  •Offered financial products and services to customers•Provided quality customer service to customers•As top sales performer in branch mentored new associates

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  Virginia Credit Union

  Jan 1993 - Jan 2001

  AVP Branch Manager

  •Responsible for the overall success and growth of the branch•Provided proven team sales and customer service results •Interviewed clients, processed loans and made credit decisions as a loan officer•Volunteered time to serve on several key focus group committees for credit union initiatives

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  Wachovia Bank

  Jan 2001 - Jan 2004

  AVP Financial Center Manager III

  •Developed new business by selling financial products and services, while setting the standard for service excellence•Responsible for guiding and leading the sales and service activities provided to individual consumer customers•Trained, developed, motivated and empowered staff while promoting teamwork•Provided training and implementation of Pegasus conversion to the financial center.

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  Bank of America

  Jan 2004 - now

  •Possesses banking knowledge of the types of information required to do anti-money laundering investigations. •Reviews and analyzes information contained in source documents and has general knowledge of the source systems to gather information. •Highly analytical, organized and possess decision making skills related to the filing of a Suspicious Activity Report and appropriate escalation to management, law enforcement, regulators or recommending the closing of a client relationship.•Applies knowledge of regulatory/compliance risk management and AML related requirements including BSA, USA PATRIOT Act, OFAC and other applicable U.S. regulations, particularly as they relate to money laundering and terrorist financing typologies at a large financial institution the includes US and international banking services and an institutional and retail broker/dealer.•Excellent verbal and written communication skills with knowledge of and proficiency in the use of systems, technology and case management.•Flexible with the ability to adapt to change and takes initiative to complete job requirements while balancing competing workload requirements including priority of case assignment and pressures of deadlines.•Writes concise, logical, grammatically correct analytical reports to explain unusual activity in preparing Suspicious Activity Reports for submission to the Department of Treasury’s Financial Crimes Enforcement Network. Show less •Independently consults and acts as a liaison with business partners and clients to ensure client requirements are fully met for services requested within the specified timeframes.•Responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and client delight. •Monitors the timeliness of the overall service and fulfillment process to achieve client delight. •Participates in client planning or project management to position and deliver the full range of client service channels as part of the overall client relationship. •Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs. •Responsible for keeping abreast of new product and compliance processes and requirements. •Assures compliance with procedures, service level agreements and controls. •Integrates six-sigma methodology to monitor and improve the effectiveness of overall processes to achieve client excellence. •Client focused, builds and sustains relationships, transcends silos to achieve swift adoption and communicates crisply and candidly to drive client delight. Show less •Responsible for data mining and strategy enhancements based on incoming loss and defect analysis within Banking Center operations•Responsible for performing complex analysis using a variety of systems including, but not limited to Excel, Access, SQL, and SAS•Coordinates updates for senior management and key business partners and provides analytical support on defalcation strategies to ensure company goals are met•Utilizes established databases to provide statistical analysis and strategy development from defalcation cases to limit risk and control losses within the Banking Center channel•Participates in the rollout of company-wide pilot programs developed as a result of investigations/analysis•Duties primarily include the regular use of discretion and independent judgment Show less •Responsible for exiting of accounts/relationships identified as high risk due to money laundering or terrorist financing concerns•Works with lines of business to accurately identify customer relationships through the use of CRM Process Bar and CIBR. Utilize Source Systems of Record such as Boss, COIN, and BOL/Hogan to view account level detail and transactional information. Determines whether a suspect has previously been investigated through the use of the AML Investigator Toolkit.•Defines exit strategies utilized to disengage complex relationships. Involves necessary parties such as Client Teams, Legal, Special Assets Group, to ensure all accounts are restricted and closed within the established timelines.•Responsible for post-closure customer and account activities. Communicates with customers while limiting information disclosed to minimize risk. Communicates with banking centers regarding account closures and provide coaching to banking center associates when necessary.•Assists with requests from law enforcement for additional information regarding suspicious activity reports•Communicates with law enforcement verbally and through written formats•Prepares reports as needed•Assists with special projects as needed Show less •Developed new business by offering financial products and services while deepening existing client relationships utilizing the Bank of America Spirit, Selling the Bank of America Way, Teller Referrals, and Leading from the Lobby •Drove results by coaching, developing and influencing associates, expanding strong client relationships, achieving sales goals and exceeding customer delight expectations•Evaluated the overall effectiveness of the banking center through analysis of daily sales reports, customer delight, and seven priorities reporting•Offered strong consultative skills in developing effectively leveraged working relationships with other lines of business partners Show less

  • VP GFCC Specialist

    Mar 2014 - now

  • VP/Treasury Services Consultant -DSD

    Jan 2012 - Mar 2014

  • VP/ Consumer Product Strategy Analyst III

    Jan 2011 - Jan 2012

  • VP AML MGR Bank of Amreica

    Jan 2009 - Jan 2011

  • AVP Premier Client Manager

    Jan 2007 - Jan 2009

  • AVP Banking Center Manager II

    Jan 2004 - Jan 2007