Joseph Vega

Experience

• 

  DTK

  Mar 2006 - May 2015

  HR Admin/ Recruiter/ Project Manager/ Customer Service

  • Provided secretarial support by entering, formatting, and printing information• organizing work• answering the telephone• relaying messages• maintaining equipment and supplies• Maintained employee confidence and protects operations by keeping human resource information confidential.• Maintained quality service by following organization standards• Maintained technical knowledge by attending educational workshops• reviewing publications• Contributed to team effort by accomplishing related results as needed• Scheduled examinations by coordinating appointments• Provided payroll information by collecting time and attendance records• Submitted employee data reports by assembling, preparing, and analyzing data• Maintained employee information by entering and updating employment and status-change data Show less

• 

  IQor

  May 2015 - Jun 2016

  Call Center Supervisor

  • Provided leadership, management and guidance to all Call Center staff. • Answered front line calls from customers. • Conducted staff performance reviews. • Handling any customer complaints. • Responded to customer email or telephone inquiries. • Ensured high quality and accuracy of work from call center staff. • Put together daily performance reports for senior managers. • Tracked the number of inbound calls. • Managed a team of market research specialists