Dawn A. Morgan

Experience

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  Merrill Lynch

  Jun 1992 - Aug 2001

  Technical Services Manager

  Product OwnerManaged Oracle DatabaseCo-created application that automatically created the SPDs in Business Services for Contribution Retirement Plans.

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  AgVantis, Inc. (US AgBank)

  Jan 2002 - Jan 2007

  ETL - Quality Assurance, Operations Management

  • Introduced quality assurance testing methodologies and workflow processes to development that resulted in better testing methods and teamwork, which created product implementation improvements to customers.• Administered loan and general ledger data extraction, manipulation, validation, load and data cleansing prior to production releases; reduced the load process by 14 days allowing finance team to meet federal regulations. • Managed 12 extensive interface files using Informatica to load, model, modify, validate, and transform data.• Led online banking product releases, security (SOD) along with implementations, receiving highest customer service surveys Show less

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  Independent - Quality Assurance

  Jan 2007 - Jan 2013

  Quality Assurance Lead, Senior

  • Led quality assurance activities and methodologies for clients that resulted in process and workflow improvements resulting in meeting project deadlines.• Drove design, development, and testing from requirements to project closure that resulted in successful releases. • Created testing summary metrics and reports for communication to upper management and team on testing status that eliminated uncertainty during testing cycles and release to customers.•SAP conversion testing, requirements and communications with HBC Mexico plant.• Clients: Freightquote, JP Morgan, SourceCorp, Hawker (HBC) Wichita/Mexico, USDA, Quest, and Cargill. Show less

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  Pulse Systems, Inc.

  Jan 2013 - Jan 2014

  Quality Assurance Manager

  • Led planning and execution of product testing and resources to meet published client delivery dates utilizing Agile (SCRUM); this resulted in on-time delivery of beta and production releases.• Trained and mentored the team on creating manual and automated test plans and test cases, and to identify issues. • Created and managed QA metrics in development/testing cycles to production to communicate defects. • Managed 10 servers for various versions of application along with the web-service applications for clients, partnering effectively with the deployment team to ensure success of current and future releases. Show less

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  The QA xChange, Inc.

  Jan 2014 - Jan 2017

  Quality Assurance Management (Owner)

  • Developed and managed quality assurance solutions to create efficiencies that resulted in process improvements and continuous testing methods for clients.• Creating Quality Assurance Strategies and Roadmaps for implementation.• Implemented performance and automation testing.• Assisted Technical Companies in their POCs for Informatica Upgrades as their Technical Consultant.• Primary Informatica development lead to the upgrade process from v8.6 to v9.1 to v9.5 to production; this resulted in upgrading a client through a difficult version upgrade. Show less

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  Appsian (formerly GreyHeller)

  Sept 2017 - May 2020

  Director, Quality Assurance

  • Plan, develop, and direct quality assurance policies, programs, and initiatives by creating and implementing QA strategies, roadmap and workflows.• Assess performance of the release process to improve existing methods of operation; this resulted in 110+ plus releases.• Manage security testing of SAML, Kerberos, and multiple 2FA products that are integrated with PeopleSoft via desktop and mobile applications. • Developed a defect management and change control process for development/testing cycles/sprints to production that provided the team with status and communication of issues found.• Advocate effective, proactive and open communications to achieve transparency and clarity of testing while providing continuous program updates.• Manage, coach, and mentor a team of QA professionals in compliance with established guidelines. Show less

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  The QA xChange, Inc.

  May 2020 - now

  Quality Assurance Training Manager

  A not for profit company focusing on mentoring others during Covid-19. Training in quality assurance methodologies and automation frameworks.