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Robert Netolicky

Robert Netolicky

Pool Manager

Followers of Robert Netolicky102 followers
location of Robert NetolickyCedar Rapids, Iowa, United States

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  • Timeline

  • About me

    Retail Operations Technology Support Specialist at Kirkwood Community College

  • Education

    • Iowa City West High School

      2010 - 2014

      Activities and Societies: Cross Country, Swimming, Track and Field, Marching Band, Jazz Band, Pep Band, Concert Band, Federation of Christian Athletes, French Club - Varsity letter-winner in 3 different sports- Team captain in 3 different sports- Traveled to France as part of the student exchange program- Hosted a French native as part of the student exchange program- Was a member of multiple bands for 4 years- Received the Director's Award for concert band- Was invited to tour Europe as part of the Iowa Ambassadors of Music

    • Kirkwood Community College

      2018 - 2019
      PC Technician Diploma Computer Support Specialist

    • Kirkwood Community College

      2014 - 2017
      Associate's degree Liberal Arts and Sciences/Liberal Studies

      Activities and Societies: STEM club

    • Kirkwood Community College

      2018 - 2020
      Associate's degree Computer Support Specialist

      Activities and Societies: Kirkwood Esports Club - Vice President and Co-Founder of Kirkwood Esports Club- Captain of Overwatch division- Oversee daily operations of club, including: - Marketing team - Moderation of Discord/team discipline - Tournament organization - Fundraising events - Recruitment/ club expansion

  • Experience

    • North Liberty Aquatic Center

      Apr 2013 - Apr 2019
      Pool Manager

      - Work as a team to maintain patron safety- Train/oversee lifeguarding staff - Respond to patron complaints- Repair any physical damage to pool/auxiliary pool fixtures

    • Kirkwood Community College

      Aug 2015 - now

      - Advise students on suitable Apple/Microsoft systems- Troubleshoot student software/OS on MacOS/iOS/Windows 10 systems- Educate customers on basic functions on MacOS/iOS/Windows 10 systems- Maintain knowledge of current/upcoming MacOS/iOS/Windows 10 systems- Operate Point of Sale and Ratex systems- Count and deposit cash drawer/cash vault

      • Retail Operations Technology Support Specialist

        Jul 2020 - now

      • Part-Time Apple Technician

        Aug 2019 - Jul 2020

      • Sales Associate

        Aug 2015 - Aug 2019

    • The University of Iowa - College of Engineering

      Sept 2017 - Apr 2018
      Engineering Student Helpdesk

      - Operate distributed Linux/Windows 7, 10/Apple systems- Use remote access software to troubleshoot software/OS issues- Repair/troubleshoot software (i.e. MS Suite, AutoCAD, CLion, etc)- Troubleshoot network connectivity issues- Install necessary hardware and software for repairs - Build/order machines matching faculty/staff needs- Follow given procedure for determining/implementing repairs- Troubleshoot software/network/hardware issues over the phone- Maintain professional conduct when speaking to students/faculty/staff Show less

  • Licenses & Certifications

    • Apple Certified Portable Technician (ACiT)

      Apple

    • Apple Product Professional

      Apple
      Jan 2016

    • Apple Certified Macintosh Technician (ACMT)

      Apple

    • Certified Customer Service Professional (CCSP)

      Kirkwood Community College