Nuno Mendes

Experience

• 

  Bacardi

  Aug 2003 - Aug 2008

  International Bartender Mixologist

  - I was traveling with Bacardi through Europe and South America working in the Premium Bacardi-B-Live Team; - I was the main mixologist promoting the full Bacardi Product Range; - Working beside of the biggest names of world bartending, gave me the opportunity to improve my skills and professionalism;- A Bacardi Standard is an annual Bartending refreshment course in Cuba, U.S.A and UK to improve the skills and keep informed of new laws and regulations of selling and consuming Alcohol;- Created my own framework of bartending which proved to be cost effective while delivering quality service; Show less

• 

  Kilronan Castle Estate & Spa

  Nov 2008 - May 2012

  Assistant F&B Manager and Bar Manager

  - Dealing with queries, complaints and appreciations from guests; - Stock taking and beverage orders for the hotel; - Recruiting and training all Bar staff; - Control payroll and staffing to the minimum whilst delivering highest level of customer service; - Perform Duty Manager Shifts;- Creating an extensive Cocktail Menu and Whiskey Carte;- With the new menus and improved upselling the beverage revenue increased by 60%; - Attending weekly operations meetings, Revenue and Department Meetings;- Providing an extra touch for all weddings with special Drinks Displays for the Reception and distinctive service in the ballroom; - RSA (Responsible Serving Alcohol) training for Bar Staff;- Making sure all Bars are kept to the highest levels of hygiene;- HACCP (Hazard Analysis & Critical Control Point);- Working beside the operation manager gave me the opportunity to learn not only food and beverage department but also how to manage all operations in the different departments of the hotel; Show less

• 

  Radisson Blu Hotel Athlone

  May 2012 - Jan 2013

  F&B Operations Manager

  Managing daily Hotel Operations, making sure all areas and aspects are maintained according to company standards and policy Responsibilities: - Managing all functions and meetings making sure of smooth operation and quality service are being delivered;- Dealing with queries, complaints and appreciations from guests; - Upgrading the Restaurant to a Bistro Restaurant: created a new seasonal menu with the head chef, making sure the bistro was more visible for outside guests (extra signs and improved outside entrance)- Relaunched the bistro by inviting all local business to promote new lunch options;- Costing and Pricing for menus; - Stock Control, making sure adequate level of stock are maintain and end of month inventories matches with sales of the month;- Dealing with suppliers to make sure hotel gets best quotations and products at best prices; - Recruiting and Training outlet managers and staffs in all F&B departments ; - Control payroll and staffing making sure it is kept tight whilst ensuring best level of service are being provided;- Attending weekly operations meetings as well as Revenue and Department Meetings ;- RSA (Responsible Serving Alcohol) training for Bar Staff;- Monitoring all F&B areas to the highest levels of hygiene and keeping good relations with the local health & safety authorities;- HACCP (Hazard Analysis & Critical Control Point); Show less

• 

  Crystal Dive Resort

  May 2013 - May 2014

  MSDT & Tec Deep Instructor

  - Teaching all kind of PADI Scuba Dive Courses from Beginners to Technical Advanced Divers; - Selling and upselling all type of dive courses, Fun Dives and Equipment;- Making sure to give the highest standard of training, as Crystal Dive Resort is one of the top 5* PADI Dive resorts in the world;- Promoting the dive school on events; - Certifying my students and make sure all paperwork is correct and completed in timely manner; - Working in the dive front and back office helping with check-in/out of resort guests;- Dealing with enquiries and customer requests; Show less

• 

  Kilronan Castle Estate & Spa

  Jun 2014 - Mar 2016

  F&B Manager

  · Managing all Food & Beverage outlets, making sure all areas and aspects are maintained according to company standards and policy. Responsibilities: - Monitoring and ensure smooth running of all F&B Departments – Restaurant, Bars and Functions;- Dealing with queries, complaints and appreciations from guests; - Working in close relation with Executive Head Chef, assisting in creating menus for the Restaurant and Bar; - Costing and Pricing of menus; - Stock Control, making sure adequate level of stock is maintained and end of month inventories match with sales of the month, waste control; - Making sure monthly targets are reached and keep the GP above 70%;- Review staffing levels to ensure that guest service and operational needs are met;- Working in a close relationship with all Head of Departments & Operations Manager and liaise regularly;- Attending weekly operations meetings to understand group needs and allocate tasks to all Managers ;- RSA (Responsible Serving Alcohol) training for Bar Staff and Managers;- Monitoring the C&B and F&B areas to the highest levels of hygiene and keeping good relations with the local health & safety authorities;- HACCP (Hazard Analysis & Critical Control Point) renewed in January 2015;- Dealing with suppliers to make sure hotel gets best quotations and products at best prices and quality; - Researches and analyses new products and pricing and services of competition;- Review comment cards, guest satisfaction results and other data to identify areas of improvement;- Observing service behaviors of employees and provides feedback to individuals and managers; - Continuously focuses on improving service performance;- Recruiting and Training all outlet managers and staff in all F&B departments ; - I am a qualified First Aid Instructor and train all Managers and Staff; I’m the main contact for any accidents; Show less

• 

  Dive Time

  Apr 2016 - Jul 2017

  Operations Manager

  Responsibilities: Managing all Diving and Teaching:- Improving the running of all operations and working more cost effective;- Ensuring everyone follows the PADI and Dive Time Standards;- Scheduling all the staff, making sure to keep the payroll as low as possible while keeping the highest Standard;- Selling and upselling all type of courses, Fun Dives and Equipment;- Certifying my students and make sure all paperwork is correct and completed; - General Office Work and Check-in/out customers;- Dealing with all complaints and praises;- Working on the Budget;- Negotiations with suppliers to upgrade the equipment at the best possible price; - With my previous experience and knowledge, I was able to double last year’s revenue; Show less

• 

  Titanic Hotel Belfast

  Aug 2017 - Jul 2018

  Food Beverage Manager
• 

  Dive Time

  Jul 2018 - now

  Owner