Michael Aidoo

Experience

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  University of Cape Coast

  Sept 2020 - Jun 2022

  Administrative Assistant

  In my role as an Administrative Assistant at the University of Cape Coast, I supported the smooth operation of the program department by performing a range of administrative and organizational tasks. My responsibilities included the following:• Managed daily office operations, including handling correspondence, scheduling appointments, and maintaining office inventory. • Provided administrative support for faculty and students, ensuring inquiries and issues were promptly addressed. • Organized and maintained departmental records, ensuring accuracy, confidentiality, and easy retrieval. • Streamlined administrative processes, resulting in improved efficiency and overall satisfaction. Show less

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  Duapa Werkspace

  Jul 2022 - Dec 2022

  Project Coordinator

  As a Project Coordinator at Duapa Werkspace, I played a pivotal role in managing and executing various projects aimed at fostering innovation and collaboration within the workspace community. My key responsibilities included the following:● Coordinated training programs and managed project portfolios for over 30 Small and Medium Enterprises (SMEs), ensuring smooth operations and successful project outcomes. ● Provided comprehensive administrative and logistical support, contributing to the timely delivery of projects. ● Enhanced client satisfaction by over 30% through effective project management, clear communication, and proactive issue resolution. ● Prepared and maintained accurate and detailed reports and records of project activities, ensuring transparency and accountability. Show less

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  SuperMuse

  Aug 2022 - now

  Co-Founder

  As a Co-Founder of SuperMuse, a platform seeking to transform music collaboration, education and community. I volunteer as the Chief Financial Officer; I am responsible for overseeing the financial health and strategic financial planning of the company. My key responsibilities include:• Developing and implementing financial strategies to support SuperMuse’s growth objectives, ensuring sustainable financial health and scalability. • Managing budgeting processes, financial forecasting, and resource allocation to optimize profitability and operational efficiency. • Playing a key role in securing funding by building strong relationships with investors. • Leading the preparation of financial statements, reports, and analyses to provide insights to the executive team for informed decision-making. Show less

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  Pride of Ghana Travel and Tours

  May 2023 - Aug 2023

  Executive Assistant

  As an Executive Assistant at Pride of Ghana Travel and Tours, I provided high-level administrative support to executives and ensured the smooth operation of office activities. My key responsibilities included:• Executive Support: Managed executives' schedules, organized meetings, and coordinated travel arrangements to optimize their productivity and time management.• Communication: Acted as the primary point of contact between executives, clients, and stakeholders, handling correspondence and addressing inquiries promptly.• Office Administration: Oversaw daily office functions, including document preparation, data entry, and file management, ensuring efficient workflow and organization.• Event Coordination: Assisted in planning and executing corporate events, meetings, and travel itineraries, contributing to successful business operations and client satisfaction.• Project Assistance: Supported various projects by tracking progress, preparing reports, and facilitating communication among team members and external partners.• Problem-Solving: Resolved administrative issues and challenges efficiently, demonstrating strong problem-solving and multitasking abilities. Show less

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  Generation

  Jun 2024 - Aug 2024

  Digital Customer Service Agent

  I developed hands-on experience through a specialized 7-week Digital Customer Service training program with Generation Ghana. I successfully completed all course modules, demonstrating proficiency in digital customer service skills. I also participated in simulated customer service scenarios, receiving positive feedback for handling challenging customer interactions with professionalism and care. Key Skills Gained: ● Active Listening & Empathy: Honed the ability to listen carefully to customers, understand their needs, and respond with empathy and appropriate solutions. ● Cultural Sensitivity & Team Collaboration: Developed the ability to work effectively in diverse teams and communicate respectfully with customers from various cultural backgrounds. ● Sales Orientation: Trained to identify and act on upselling and cross-selling opportunities during customer interactions, contributing to increased sales and customer satisfaction. Show less