Tracey Thomas

Experience

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  Volunteers of America Chesapeake

  Jun 2002 - Oct 2004

  Program Assistant, Promoted

  • Maintained spreadsheets for reporting court ordered Community Service Work hours• Developed and maintained spreadsheets for various tasks including income for the Center• Supervised employees and conduct quarterly appraisals • Conducted screenings and intakes• Attended meetings and scheduled trainings for all employees• Participated in Program Management Team meetings• Determined program eligibility by reviewing criminal history of potential clients and court ordered Community Service Workers• Provided outreach services to unsheltered clients by collecting and distributing life sustainable items• Collected and maintained data through HMIS and various Excel Spreadsheets• Trained co-workers in PIT surveying, screening process, proper documentation and new hire orientation• Served as agency administrator for HMIS program Show less

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  Self-Employed

  Mar 2003 - Sept 2006

  Massage Practitioner/Esthetician

  Sports MassageDeep Tissue MassageChair MassageFacialsBody Wraps

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  Volunteers of America Chesapeake

  Oct 2007 - Sept 2013

  Residential Coordinator, Promoted

  Residential Coordinator, Promoted 05/2013 – 10/2013• Supervised all Residential Service Workers & court ordered Community Service Workers• Served as liaison with community partners as well as county employees and executives• Supervised volunteers and donations intake, accountability, and distribution• Performed screenings on potential clients by gathering and investigating self reported information to determine eligibility into the program• Developed policies and procedures for front desk and facility operations• Reported work orders to be fulfilled by PWC ensuring safety and security of staff and clients• Created and implemented fundraising events Accomplishments: Directed and maintained Community and Street Outreach Programs serving 200+ people each month Program Assistant 10/2007 – 05/2013• Developed and maintained spreadsheets for program income and Community Outreach clients • Supervised all direct support employees and provided trainings for all employees• Attended various meetings to help provide a rapid re-housing model • Determined program eligibility • Provided outreach services to unsheltered clients • Served as agency administrator for HMIS program, collecting and maintaining data through • Trained employees in surveying, screening process, documentation and new hire orientationAccomplishments: Analyzed and developed systems to track data. Organized fundraisers for numerous events for monetary and in-kind donations. Show less

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  Shelter House

  Oct 2013 - Jul 2014

  Residential Supervisor

  • Directly supervised all residential staff providing guidance and required approvals for client service• Created emergency awareness materials and conducted drills for preparedness• Identified potential job and housing opportunities and provided support to clients • Participated in the interviewing, hiring and training of all residential staff• Designed and implemented new staff and in-service training and professional development program for residential staff• Completed and reviewed documentation ensuring accurate/professional completion in accordance with agency and best practices • Assisted in the monitoring of residents’ progress, maintaining accurate, detailed documentation and providing support to residents • Worked closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client’s progress• Facilitated monthly client community meetings Accomplishments: created documentation to streamline intake and case management process. Developed professional development program for staff. Show less

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  St. John's Community Services

  Jul 2014 - Feb 2015

  Program Coordinator, Day Services

  • Supervised a team of 12 that provides support to individuals with disabilities in the community • Participated in PCP meetings to provide feedback on person-centered goals • Conducted internal investigations incidents and audit client files• Performed program tours and informational sessions to educate potential participants and their family to the mission and vision of the program• Ensured compliance with CARF, Human Rights, DBHDS, DARS, and company policies and standards and audit client files to ensure licensing requirements are followed• Participated in Support Intensity Scale and Level of Functioning meetings and provide feedback to ensure individuals receive the supports needed to be part of the community • Provided job coaching and long term follow along services to clients• Managed new hire orientation and annual trainings Accomplishments: Received CESP and ACRE Certification, maintained program budget. Increased volunteer site opportunities by 25%. Increased staff support by 33%. Show less

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  PAMCO Care, LLC & Employment Advocates Group

  Mar 2017 - Feb 2020

  Director Of Operations

  Oversee daily functioning of the property and HR aspect of the companyResponsible for employee support, positive outcomes, licensing, compliance and financial healthResponsible for training and development for all staffMaintain evaluations in each employee's personnel record.Coordination of annual renewals for company and emploeesEnsure compliance with state regulations and national accreditation standardsComplete monthly physical plant evaluations in electronic health record and maintain records of inspections and maintenance requests for repairs and/or improvementsEnsure proper documentation is kept that indicate group homes are maintained and are in compliance for quality ratingsProvide leadership and guidance in a collaborative working relationship with group home supervisors Maintain expense management and provide monthly reports to the CEO of all expensesProvide bi-weekly payroll report to the CEOResponsible for all hiring documentation and training documentation of new staffEnsure there is an emergency on call system that responds to after hour's crisis in a safe and timely mannerMonitor group home budget and expenses and provide monthly record to the CEOWork closely with staff in recruitment, appointment, evaluation, promotion and termination of employeesDeveloped and executed the organizations processes and procedures to align with the agency’s objectives and applicable regulations. Facilitated and conducted various staff trainings including orientation training and human rights training. Ensured continuous compliance with DBHDS and Human Rights regulations. Served as Representative Payee and the agency’s Certified Internal Investigations Trainer. Conducted vehicle and home inspections, and prepared CHRIS reports. Coordinated special events and recreational activities for the service’s participants. Show less

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  Consulting Connection Services and RISE Services

  Mar 2020 - Jun 2024

  Director/Benefits Planner
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  Self Employed

  Sept 2023 - Jun 2024

  Case Manager

  Client engagementAdvocate for client successDevelop long term housing goalsMaintain knowledge of Medicaid and Social SecurityPartner with Child and Adult Protection Services to obtain resourcesMaintain confidential client recordsIdentify and maintain client resources

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  Wall Residences, Inc.

  Mar 2024 - now

  Regional Coordinator