Ilhem Trabelsi

Experience

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  JFBH (now Artisanet)

  Aug 1392 - Nov 1392

  Personal assistant / International B2B sales executive

  JFBH was a high end stationery manufacturer and B2B supplier, now known as Artisanet.• Phone prospect German clients• Direct sales to German and international clients at the Paris Design Week in September 2013• Secure new client sales and retention by providing exceptional customer care

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  Cap Digital

  Dec 1396 - Apr 1397

  B2B Event Assistant

  Cap Digital is digital cluster organising an international B2B event gathering more than 1000 guests at Casablanca :• Communicating about the event on the blog, managing the event guest lists and the professional networking application• Sustaining productive contacts with project holders, french and moroccan managers to facilitate flow of the organization• Arranging travel accommodations for speakers and team members• Writing presentations and translating articles about the event for the sponsors• Updating records and Excel spreadsheets of expenses and costs• Writing the post-event report : setting the KPI and forms, analysing the results• Organising the post social event breakfast (communication, logistics) for more than 50 guests نمایش موارد کمتر

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  Prenax Ltd

  Feb 1397 - Mar 1397

  ECommerce B2B Account manager

  Prenax is the world’s largest corporate subscription management partner to organisations.• Tactfully handling customer problems, inquiries and complaints• Managing and updating the database through a specialised software• Assisting clients effectively by discussing products offered, providing information and ensuring customer satisfaction• Analyzing and resolving complex issues quickly

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  Deezer

  May 1398 - Sept 1399

  Customer Service Coordinator

  At Deezer, I turned technical challenges into seamless solutions and high-performing teammates into unstoppable forces. From troubleshooting complex systems across platforms to mentoring teammates and delivering 80-100 polished emails daily, I thrived under pressure and drove results that set new benchmarks.• 𝐓𝐞𝐚𝐦 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Mentored and trained new teammates, fostering collaboration and excellence. Recognized as a natural leader and appreciated teammate, contributing to a positive atmosphere and strong team synergy through mutual support and shared knowledge.• 𝐇𝐢𝐠𝐡-𝐕𝐨𝐥𝐮𝐦𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐭 𝐏𝐚𝐜𝐞: Delivered 80-100 polished, concise, and actionable emails daily—addressing technical, banking, subscription, and artist-related inquiries—while simultaneously managing 2 live chat clients. Maintained this exceptional pace without compromising quality, leveraging Zendesk features and custom systems for rapid, accurate responses.• 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Resolved complex issues across Windows/Mac, Android/iOS, connected TVs, and entertainment systems. Leveraged expertise from BMW and Wize to troubleshoot vehicle connectivity and IoT devices. Acted as the primary contact with HQ for podcast troubleshooting.• 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Authored internal knowledge base articles based on extensive customer issue research and hands-on experience. Demonstrated pedagogic skills by simplifying complex topics for team training and customer understanding.• 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: Excelled in polite, empathetic, and diplomatic communication, supporting distressed or panicked customers and de-escalating conflicts with hot-tempered clients. Proven team player with a knack for fostering trust and collaboration in high-pressure situations. نمایش موارد کمتر

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  Brainlabs

  May 1400 - Jan 1403

  Programmatic Specialist & Programmatic Associate (GMP)

  I turn data into results—appreciated by clients, relied on by bosses, and celebrated by teammates. From optimizing to leading CTV campaigns, I blend analytics, strategy, and collaboration to drive measurable success. • 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Directed programmatic campaigns on Google DV360, aligning strategies with client business goals to optimize CPA, ROI, and overall performance. Trained and mentored a team of junior team members, fostering teamwork and accountability.• 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐌𝐚𝐤𝐢𝐧𝐠: Leveraged advanced analytics tools (Google Analytics 360, Google Data Studio) and multi-touch attribution models to identify trends, optimize campaigns, and deliver actionable insights for long-term client success. Delivered transparent reporting and actionable insights through custom dashboards in Google Data Studio.• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Partnered with creative, data, and account management teams to design and execute high-performing campaigns, ensuring alignment across all stakeholders.• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Built and maintained long-term client relationships by delivering transparent reporting, proactive communication and solutions to address client needs and improve campaign performance, ensuring high satisfaction and repeat business.Guided clients through GMP tool adoption, ensuring confidence and self-sufficiency in using the platforms.• 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐚𝐭𝐢𝐜 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Spearheaded Connected TV (CTV) campaigns, improving VCR and reducing CPV through real-time bidding and audience insights. Implemented tracking solutions using Google Tag Manager (GTM), enhancing data accuracy and campaign performance for 20+ clients. Onboarded and trained clients on GMP tools, ensuring seamless adoption and maximizing efficiency. Conducted QAing for 100+ campaigns, ensuring flawless execution and delivery. نمایش موارد کمتر