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Nikolay Trifonov

Nikolay Trifonov

Customer Service Representative

Followers of Nikolay Trifonov120 followers
location of Nikolay TrifonovSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Inside Partner Development Manager

  • Education

    • Zaharii Stoyanov, Sliven

      -
      Secondary French Language and Literature

    • Université Robert Schuman (Strasbourg III)

      2001 - 2004

  • Experience

    • IBM

      Jan 2012 - Oct 2014
      Customer Service Representative

      Identifies the customer and understands the type of machine and support contract the customer has in place; provides the first level technical diagnosis of the problem and/or issues spare parts; provide hardware and software telephone support with a goal to resolve customer problem.Trained also in consumables orders, chasing orders and correspondence with customers.

    • Sofica Group, a TeleTech Company

      Oct 2014 - May 2017
      Reservation Specialist

      Makes reservations for different hotel chains.Provides information about availability, rates, general information.Communicates with the hotels in order to satisfy booking requests.

    • TTEC

      May 2017 - Jun 2020
      Corporate Representative Advisor

      Explains basic features of content, including grant, award and share details. Also provides explanation of details, found on specific company forms.

    • Accenture

      Dec 2022 - now
      Sales Development Representative

  • Licenses & Certifications