Karen Heady

Experience

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  Aloette Cosmetics

  Jan 1984 - Jan 1988

  Director
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  DOLAN REALTORS

  Jan 1989 - Jan 1993

  Realtor
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  REGISTER'S UNIQUE .. acquired by AMERICAN METAL PRODUCTS .. a MASCO CO.

  Sept 1993 - Feb 2001

  National Account Manager

  • Managed a variety of account structures, including Co-ops, home centers, buying groups, catalog companies, specialty retailers and independent dealer accounts, as well as overseeing customer service functions. • Pioneered new market segment ~ landed private label contract with SHAW Flooring, an industry leader.• Marketing of, booth design and execution of trade shows and follow up.• Help in design and strategizing of new product development.• Worked with company owners, architectural group and contractor in design and build-out of a new manufacturing plant and offices.acquired by AMERICAN METAL PRODUCTS a MASCO Company18months later acquired by HART & COOLEY Show less

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  Shaw Industries

  Feb 2001 - Jul 2002

  Hard Surface Sundry Specialist ~ contract under HEAD'S UP SALES & MARKETING

  Liaison to Shaw Flooring for AKZO NOBEL of SWEDEN and American Metal Products.• Hard Surface “Sundry Specialist” for Shaw Flooring representing outsourced sundry items.• Drive Sales of sundries and new "total room pallet" concept sales.• Forecasting specialty product, inventory movement, traveling US providing education to reps and retail customer account training sessions with gathering feed-back for further program development.• Developed a sundry sales presentation for Shaw Flooring's national reps to retailers. • Designed architectural folder for introducing a new product and retail display merchandisers.• Extensive coast to coast travel. Show less

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  QUICK-STEP Unilin Flooring of BELGIUM

  Aug 2002 - Dec 2006

  Sales Manager, National Accounts

  9th Member of the sales management team that successfully launched QUICK-STEP (Unilin, a major manufacturer in Europe) in the USA. Became #1 in market share our 3rd year of existence.• Sales Manager of National Accounts ~ Responsible for 1st private label launch with Weyerhaeuser (budgeted at $20M) and orchestrating of Sam’s Club road-shows.• Key Account Manager ~ Developing relationships and programs to align with top retail dealers across the U.S., Buying Group relations, incentives and conventions. • Regional Sales Rep ~ Responsible to support distributor and sales reps in Midwest territory ... to rebuild a very damaged territory.• Extensive coast to coast travel.acquired by MOHAWK Industries 11-2005 Show less

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  HEAD'S UP SALES & MARKETING dba Anna E originals

  Dec 2006 - Dec 2014

  Owner

  Sales and Marketing, product branding, event planning, booth design, trade shows, employee and dealer analysis studies. Broker for printed materials, banners & promotional items. * Organized a “St. Louis Attractions” trade show at the St. Louis Science Center 2007 and 2008 for CONCEIRGE PREFERRED MAGAZINE.* Designed marketing materials and presentation setup for the first 3-day ”Youth Leadership Academy” for Rockwood School District's “Drug Free Coalition” 2010.* Collaborated in Proposal/Marketing bids for Grant purposes.* Designed and directed video for "Anna E originals" art form including website. * Branding of beautiful artisan jewelry of Anna E originals and David Pritchard Silver. Show less

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  Macy's Retail Holdings, Inc.

  Jul 2012 - Mar 2016

  RS Operations, MCHD Furniture/Mattress

  ************ Due to down-sizing ... the MACY'S MCCS Center closed 3-31-16 ***********MACY'S Credit and Customer Service, 1 of 4 call centers in the US. I worked in Home Direct, their Furniture and Mattress Dept.* 2015 "MAKE MAGIC AWARD" for LEADERSHIP* 2014 "MAKE MAGIC AWARD"​ for TEAMWORK * 2015 Customer Engagement Winner * 2014 "$750,000+ Club" Sales Recognition * Consistently rank high sales,close ratio's and AOV with up-selling and customer service scores.* Coaching Captain within my department of 100+.* With another peer, designed and maintained a Swatch Library Wall of vendor fabrics for department use.* Selected by management as a "Face of Home Direct"​ for mentoring new employees, peers and prospective transfers.* Designed and Orchestrated a "Think Tank"​ training program for customer engagement, up-selling techniques and procedures.* During "seasonal employment" ranked #6 of 350 "seasoned" associates. Show less

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  ProSource Wholesale

  Dec 2017 - Jan 2019

  Store / Operations Manager

  Store & operations management of Toliver's Southern Arizona ProSource Flooring / Kitchen & Bath location in Tucson. Membership driven to the trade professionals as a wholesale provider of flooring, sundries, and also providing complete kitchen & bath cabinets, designs of cabinets, counter tops and bathroom layouts. Due to an acquisition, I am no longer employed as of the end of December, 2018.I successfully grew, with a great staff, the overall business by 20% thru 2018. In combination with my participation in a year round Management Training Program through our corporate CCA Global and my team achieving great numbers in strategies set out for them, my store also won recognition for being one of the TOP 25 stores (there are 146 across the country) in 1 of 3 different categories of a corporate driven contest. I was awarded a Manager's Sales Trip to Punta Cana in December, 2018.Acquired December, 2018 Show less

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  TUCSON MEADOWS, LLC

  Jan 2020 - Oct 2022

  Sales & Marketing

  A beautiful 55+ manufactured home community in which I was responsible for the home sales. New homes were brought in to fill the park or custom ordered for a customer. Also, worked with individual homeowners to sell their pre-owned homes. Took on additional responsibilities as I grew into the job ... redesigned all the marketing materials, photographer and handling the websites (2). Always interacted with the new homeowners to make them feel at home. "Volunteered" last year to organize the Fruit Harvest at the community with Iskashitaa Refugee Network. Show less