Adrien Nedrow

Experience

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  Holiday Inn Express

  Feb 1999 - May 2001

  Guest Services Manager

  Promote company culture centered around the companys mission and vision.Demonstrate a personal commitment to guest service by anticipating and promptly addressing guest requests and needs.Ensure hotel consistently exceeds guest service expectations and achieves excellent guest satisfaction metrics.Oversee front office and breakfast operations, including recruitment, hiring and training of associates and management of front office/breakfast work schedules.Work closely with the General Manager and management team to ensure goals, budgets and initiatives are successfully met in a timely fashion.Lead daily morning huddle meetings with front desk and management teams.Assist General Manager in revenue management decisions and analysis.Assist General Manager in all aspects of accounting for cash, credit cards and billing.Assist General Manager and Director of Sales with group sales efforts and managing customer relationships, including attending sales calls/meetings, contracts, and event planning.Handle other duties as directed by the General Manager. Show less

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  CoreFirst Bank & Trust

  Aug 2001 - May 2004

  Customer service lead personal banker

  Lead Personal Bankers open banking accounts, process loan applications, and assist customers with CoreFirst products and services. LPBs may support branch management with scheduling, directing, training, and on-the-spot coaching of branch staff. The Lead Personal Banker plays an important role in carrying out branch sales goals and objectives. Illustrates and sells the benefits of CoreFirst Bank & Trust products and services to prospective and current customers to generate new business and strengthen existing household relationships.- Tracks progress towards branch sales goals. Partners with Branch Sales Manager in assigning personal and branch goals.- Provides on-the-spot coaching to Personal Bankers and CSAs related to the CoreFirst products and sales process.- Provides existing Bank customers with their financial needs, by listening and asking appropriate questions. Responsibilities include, but are not limited to, answering customer questions, performing account maintenance, and assisting customers with bank processes and procedures.- Participates in daily branch operations including, but not limited to, opening and/or closing the branch, balancing the vault, assisting with completion of internal records and audit logs, administering safe deposit box needs, performing teller duties as required, and carrying out other administrative functions, as needed.- Resolves customer escalations regarding Bank sales and services.Ability to quickly adapt to changes in procedure and/or technology. Proficiency with processes and procedures related to consumer deposit and loan products. Show less

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  Walgreens

  May 2004 - Dec 2019

  In my most recent role, I orchestrated daily store operations; implementing strategic leadership in alignment with all long-term company objectives. I presided over teams store-wide, monitoring performance and the quality of customer service. Handled the recruiting, training, and scheduling. I promoted open communication while delivering on-going mentorship including one-on-one discussions, group meetings, soliciting feedback and input. Identified deficiencies and developed action plans for improvement. I devised customer-focused roadmaps to better service needs across retail and pharmacy. I led by example, modeling best practices while resolves customer complaints and responding to customers' needs. I held full accountability for all store money, including register counts, withdrawals and deposits. I supervised merchandising, analyzed trends, and drove inventory management. I repositioned this underperforming store into a profitable one by the end of term. I traveled to Arkansas to train Front end and Pharmacy technicians in preparation for higher volume. Instrumental in recruiting, hiring and onboarding for three stores in Pine Bluff AR.Among my achievements in this role:I took store from a Tier 3 to a Tier 5: Increased pharmacy volume by setting up 65+ flu clinics for home store and for the other 5 stores within the community. Beat out all store managers in the region.I represented Kansas for Red Nose Day Charity Drive (2016). Store was broadcasted on National TV telethon for this achievement. Awarded for best Community Engagement for the entire state of KS. I won the Champion of Champion Award for the Employee with the best Community Engagement in 2016 for the Kansas City District and the Kansas/Missouri Regional Area. Nominated again in 2017.I earned Certificate of Excellence for Payroll Adoption Champion; for remaining within budget by 3 hours for 12 months. Show less I was promoted from an Assistant Store Manager Trainee to the Executive Assistant Store Manager in May of 2007. In this new role, I directed strategic development, supported in-house recruiting and training efforts. I utilized data-driven insights to optimise client service experience and redesigned the performance and promotion appraisal systems. I supported expansion efforts – helping open over 10 new store locations. I backed management in areas such as recruiting, training, merchandising, and working with vendors. I liaised with contractors during new construction phase and assisted with logistics for grand opening procedures.Among my achievements in this role:I won the District Christmas Bus Tour award for the Best Overall Merchandised store for the Christmas bus Tour in December 2005.I gained my National Pharmacy Technician Certification from Pharmacy Technician Certification Board (PTCB) with a passing score of 95% in September 2007. Show less

  • Drug Store Manager

    Jun 2009 - Dec 2019

  • Executive Assistant Manager

    May 2007 - Jun 2009

  • Assistant Store Manager Trainee

    May 2004 - May 2007
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  Luminare Health

  Oct 2020 - now

  Plan Documents Manager

  Responsible for delivering new and revised plan documents as well as new and revised SBCs (summary of benefits and coverage). The manager achieves this by providing technical guidance and coaching to Plan Document Associates/Coordinators. This position requires expert operational knowledge as well as strong operational leadership ability. Responsible for managing incoming work, estimating hours needed, assigning work to the appropriate team member, setting deadlines and tracking progress. Goals for turnaround time must be set, communicated and met. • Oversees the plan document software tool, Xpertdoc to ensure it is coded accurately, kept up to date and enables Associates/Coordinators to be as efficient as possible so that deadlines can be met • Responsible for motivating, developing, training, and managing the Plan Document team. • Works with Director/Associate Director to set strategic direction for team members. • Identifies the best qualified associates for specific tasks, assignments, and jobs. • Identifies the best qualified associates for specific tasks, assignments, and jobs. • Provides feedback and follow up on the performance of tasks to team members. • Practices and ensures compliance with Health Benefits policies and procedures. • Communicates and manages to turnaround time goals • Works with Client Management and Implementation to ensure plans are written which meet customer expectations.Has full authority to hire, develop, appraise, discipline and approve time and attendance for subordinates; a team leader generally oversees others by guiding certain tasks, setting schedules, training others, or perhaps giving input concerning performance. Show less